Chatbot terminology is evolving as more features and technology disrupt the industry. And if you haven’t been paying attention, there have been a lot of changes in the industry, including but not limited to: But if you don’t know all of the chatbot vocabulary, it can be quite... read more
We are living in the digital age. Banking processes that were once completed in-person have now shifted remotely, like depositing checks, transferring funds, and paying bills. Visiting branch locations or calling a customer service line for questions are outliers, especially as... read more
Are you ready to dive into the future where technology not only understands you but also anticipates your needs? Conversational AI is rapidly evolving, promising a new era of digital interaction. With 57% of businesses already claiming that chatbots deliver a significant... read more
To succeed as a real estate agent, you must develop and refine various skills to help you sell effectively. Having an open mind, being a skilled communicator, and possessing strong negotiation abilities are essential for any sales agent who wants to stay competitive in the real... read more
Are you looking to enhance your customer service experience with a chatbot in 2024? With 74% of internet users preferring chatbots for straightforward questions, it’s clear that these AI-driven assistants are not just a trend but a cornerstone of modern customer... read more
Ever wondered how chatbots, especially the diverse types of chatbots, could save your business an astronomical amount of time? By the end of 2024, it’s expected that chatbots will have saved businesses up to 2.5 billion hours of work. This staggering statistic... read more
Are you exploring ways to enhance your customer service experience and operational efficiency but are tangled up in today’s tech buzzwords? The term “RPA chatbot” might just be the key to unlocking a new level of automation and customer satisfaction for your... read more
Visit any website, and you are bound to see some form of automation introduced into its structure. This could be anything from an email intake form to a calendar announcing upcoming events. However, one of the most potent forms is through chatbots. These powerful tools backed by... read more
Chatbots are changing the way we do business. Instead of waiting for specific company hours to find out when a custom cat sweater is available or to ensure your order will arrive on time through tracking, you get answers anytime, from anywhere in the world. If you want better... read more
The insurance industry is no laughing matter. Millions of people use everything from borrowing against life insurance when securing a home to getting car insurance for their newly licensed teenager. To give you an example, MetLife is one of the largest insurers and grossed over... read more
Chatbots have changed the way we engage with digital interfaces. However, the success of a chatbot heavily relies on its user interface (UI), which serves as the gateway for the interaction between the user and the bot. Creating an effective chatbot UI is no easy feat. It... read more
There are an estimated 17.5 million guestrooms around the world catering to everyone from last-minute business travelers to families enjoying a once-in-a-lifetime vacation. Hotels, motels, and boutique properties offer a world of convenience, luxury, and amenities that customers... read more
Chatbot names help you differentiate one bot from another. Your site can have multiple bots: one for sales, one for customer support – the choice is yours. And if you decide to name your customer service bot, it also helps to humanize it. Statistics show that: 58% of chatbot... read more
Shopify is one of the biggest ecommerce platforms in the world. It is easy to set up, making it the first choice for professional sellers and people who want to start their first online store. As you create your account, choose a design, and optimize the checkout process, one... read more
Infusing convenience and technology into personal finance and banking is no longer an added benefit. It’s now a requirement to remain competitive with other institutions leveraging advanced technology. A recent study found that 48% of bank customers manage their accounts using... read more
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