Every year there comes a crazy shopping time that stirs extreme emotions among marketers and support agents. The former rack their brains to come up with outstanding ideas that will pull customers in. The latter get chills just thinking about the number of customer problems they... read more
What once seemed like science fiction is now becoming a reality. The rapid advancement of artificial intelligence (AI) is dramatically transforming the way businesses operate. Many tech giants and startups are harnessing the power of AI to improve products and customer service,... read more
You’re a customer trying to get help from a company. You’ve searched their website for answers, but nothing fits your problem. You try calling their support line but are put on hold for what seems like forever. Finally, you try their chat feature, hoping for a quicker... read more
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