Showing top 0 results 0 results found
Showing top 0 results 0 results found
If you are an ecommerce business owner, you probably faced a situation where you had to deal with numerous inquiries, phone calls, and emails about orders. Customers are often anxious about the delivery of their parcels, asking questions about the status of their order, updates, and its current location. Responding to these questions repeatedly can be time-consuming and frustrating.
Chatbots are created to assist you in dealing with many customer inquiries, thereby reducing the burden of answering them manually.
Why should you use a chatbot to check order status?
Online shoppers click on numerous items, buy them, return and ship them, and have endless queries. Order tracking may need to be faster and more adequate for them.
An order-tracking app or chatbot is an excellent tool for ecommerce businesses as it helps keep customers informed about their orders. When someone purchases online, they want to know when it will be delivered. However, you don't want to be overwhelmed with such questions all day.
That's why a chatbot can quickly tell customers where their order is and when it will arrive without contacting a live support agent.
Moreover, this real-time order-tracking solution enhances the customer experience and reduces the support team's workload by automating customer service for order tracking. This approach not only helps in keeping existing customers satisfied but also attracts new ones. Your support team can also focus on more complex customer queries and issues.
Before you continue, make sure to check our 14-day free trial. This way you can try our restaurant template right away!
Ecommerce order tracking: chatbots vs. traditional method
Traditional tracking methods usually involve customers using order numbers or tracking IDs provided by the ecommerce platform or delivery service. Customers then have to manually check the status of their orders on a website or through customer service channels such as phone calls or emails.
However, chatbot-powered order tracking utilizes artificial intelligence and natural language processing to interact with customers conversationally.
Here's a comparison between traditional and chatbot-powered order tracking:
Benefits of transparent online tracking status
Using a transparent way of online tracking status and updates has numerous benefits. Chatbots can help you provide this service to your customers. Here is the list of the most common benefits:
Enhanced customer satisfaction
When customers can easily track their orders and see all the details, it can significantly improve their satisfaction with the shopping experience. For example, Amazon offers comprehensive package tracking information, including the current location, estimated delivery time, and even the delivery personnel's details. This level of transparency helps customers feel more confident about their purchases and leads to a better overall shopping experience.
Increased trust and brand loyalty
Companies that help precise and real-time order tracking options establish customer trust. For example, FedEx and UPS enable customers to track their shipments with detailed information about the package's journey from the warehouse to its final destination.
Reduced customer service queries
Tracking transparent systems can ease the workload of customer service teams by providing easy self-service options to customers. Companies such as DHL and Shopify have integrated order-tracking tools into their platforms. This lets customers conveniently check their orders' status, reducing the need to contact customer support for updates.
Improved communication and expectation management
Offering transparency in order tracking can help you manage customer expectations effectively. Platforms like Etsy and eBay allow sellers to input tracking information, which enables buyers to stay informed about the status of their purchases. This way, customers' expectations regarding delivery times are managed effectively, reducing potential frustrations.
Operational efficiency
Advanced tracking systems play a vital role in enhancing the operational efficiency of logistics and supply chain management. Well-known companies like Walmart and Target utilize these systems to benefit customers and streamline their internal processes, ensuring swift and efficient shipment and order fulfillment.
Opportunities for proactive problem-solving
Having transparency in order tracking is essential for your business as it helps you identify potential issues in the delivery process before they become significant problems. For instance, companies such as Zappos and ASOS provide proactive notifications about delays in delivery or other issues, keeping their customers informed at all times. This helps ensure delivery problems are resolved quickly and efficiently, increasing customer satisfaction.
You can try all these features for free with a 14-day trial.
Improve the efficiency of global package tracking
As stated in this article, it is crucial to simplify responses to customers' order tracking and account updates, as this can significantly improve their overall experience.
ChatBot, a tool in Text's ecosystem, provides easy access to the Package Tracking Template. This template can help your customers find information about their orders quickly. It can:
- verify order status,
- and talk to an advanced AI bot that will answer their questions about their order.
To use this template, you must first sign up for ChatBot. You can use a free 14-day trial if you are not a user.
Furthermore, ChatBot allows you to effortlessly download and launch templates on various platforms, such as websites and messaging apps, without requiring you to have any coding knowledge. You can easily modify the template's story to match your business's general tone and style.
To integrate this template with your website, LiveChat, Messenger, and other platforms, you can use ChatBot integrations.
If you use Shopify for your business, it's worth considering integrating ChatBot. This will enhance your post-purchase experience and enable you to display your order status in Shopify.
With Shopify's "show order" action, customers can check their order status while chatting with a chatbot. All they need to provide is their order ID and postal code and the chatbot will provide information on where their package is in the shipping process.
