ChatBot for LiveChat

Get the most out of AI and human expertise for endlessly scalable customer service

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LiveChat widget integrated with ChatBot, including the AI-powered conversation with a potential customer. During the chat, the data is collected, the visitor talks to AI chatbot and is qualified as a sales lead, then transferred to human agent for more personalized customer service experience.

Why ChatBot and LiveChat?

LiveChat widget with ChatBot integration, including conversation between an AI bot and a customer. The customer is transferred to the live agent and ask the agent to help with modifying their last invoice.

Combine AI chatbot and live chat features

ChatBot gives you instant AI-powered support, and LiveChat adds the expertise of human agents, ensuring that every customer interaction is efficient and effective.

Instantly improve customer experience

Your customers can reach out to an AI chatbot at any time and get an instant response. Live agents will deliver a personalized experience when needed.

Reduce wait time to zero

Help customers instantly with an AI chatbot providing on-the-go answers. Live agents can show up when needed, but there's  no more waiting in the queues.

Get ultra-high customer satisfaction rates

Create post-chat forms and follow your chat satisfaction rate. Make sure that your customer service workflow is optimized for the best possible customer satisfaction.

Customer with high satisfaction score, leaving a 5-star rating in the LiveChat widget after a conversation with an AI chatbot.

Engage customers at scale

Never sacrifice quality over quantity. Implement an end-to-end chat automation solution supported by advanced AI. Handle up to 500 chats at a time.

Start free 14-day trial

Get started with ChatBot and seamlessly connect it to LiveChat. No credit card required. Cancel anytime.

Questions from customers resolved with generative AI chatbot.

Resolve up to 80% of customer questions with AI

Create a custom self-learning AI model based on your existing business data. Answer even the most complex queries with immediate responses using generative AI.

Get started with AI

A conversation between the chatbot integrated with LiveChat and the user. The user have issues related to payment and credit card details. The bot responds with possible reasons and related help center links.

Get 24/7 customer support

The AI-powered chat widget is available around the clock, managing customer interactions even outside business hours. When needed, it transfers chats to live agents for more assistance.

Minimize resolution time

Resolve customer queries, manage orders, process customer data in external platforms, and send and receive attachments. Get customers to the point immediately thanks to AI automation.

Support visitors in multiple languages

Publish a multilingual chatbot on your website and let visitors around the world interact with your brand without language barriers. Add custom flows for different locations.

Automate the most with ChatBot

Check how much time both your team and your customers can save based on the targeted number of monthly AI-automated chats.

Number of monthly automated chats

1,000

5,000

10,000

15,000

20,000

25,000

Agents’ work time saved / mo Agents’ work time saved/month

1419h*

Customers’ wait time saved / mo Customers’ wait time saved/month

100h*

Start saving the time of your team and customers

*Average chat duration is 8m 31s and average first response time is 36s according to Customer Service Report

Self-learning AI working hand in hand with your team

AI-powered

Scan business data to easily build an AI chatbot

Simply add your website URL, knowledge base or other resources to let advanced AI create your fully equipped AI agent in minutes.

ChatBot's AI Knowledge section with scanned pages. The user chooses which URLs should be used for building their customer service AI model.

ChatBot's Training section with custom answers for specific customers' questions.

Adjust your AI model by adding custom answers

Review incoming questions from your visitors. Make sure that every AI-generated answer is accurate and add custom replies when needed.

ChatBot's Visual Builder with chatbot flow including Transfer to agent block.

Build custom flows with transfers to live agents

Decrease the volume of manually handled chats, while still making sure that visitors get the assistance they need. Decide what conditions the visitor should be transferred to a live agent.

A calendar with scheduled calls with potential customers.

Let the AI chatbot cover  repetitive tasks

No more back-and-forth emails with your customers. ChatBot will schedule a call, create a sales prospect, and collect information in lead generation campaigns.

Segment visitors and personalize their experience

Collect data for chat flow personalization and make sure that your live chat agents have all the information beforehand to efficiently assist your customers.

Swiftly convert and sell with AI automation

Use AI chatbots to handle conversion-focused tasks: generate leads, proactively engage with greetings, use reach messages, and send personalized product recommendations.

Use data from AI-led chats for customer research

Learn how customers interact with your AI bot. Get to know the most common questions, concerns and chatbot interactions.

The ChatBot platform empowered by LiveChat features

Greet with Campaigns

Use proactive greetings with buttons on your website. Engage visitors outside the chat widget and direct them to specific chatbot actions.

LiveChat Campaigns used in ChatBot integration. The customer copies the promo code included in the campaign.

Transfer to live agent

Transfer chats to your support team. Use specific conditions to make the AI bot suggest the transfer when needed.

Set up pre-chat forms

Use a pre-chat survey to collect customer data like name, email or data processing preferences to align with GDPR requirements.

Tag chats

Automatically add tags to chats handled by the AI chatbot. Organize them directly in the LiveChat app for easier management and analysis.

Track goals

Track your chats by goals, which are particular events happening in chats, like collecting a lead, newsletter signup or selling a product.

Send chat transcripts

Automatically send chat transcripts to designated email addresses and and follow conversations right from the inbox.

Supervise chats

Both the AI chatbot and live agents can be supervised during chats. Make sure that every customer gets what they need.

Start a free ChatBot trial

Free 14-day trial No credit card required Seamless LiveChat integration

Frequently Asked Questions

I already have a ChatBot account. How can I connect it with LiveChat?

To connect your existing ChatBot account with LiveChat, follow the steps included in the LiveChat integration guide.

How can I manage my chatbots in the LiveChat app?

To manage your chatbots in LiveChat, go to the Team > Chatbots section.

How do I enable or disable a bot in LiveChat?

You can enable or disable a bot in both the ChatBot and LiveChat apps:

• In ChatBot: open your chatbot > go to the Integrations section > open LiveChat > Switch on/off the Bot enabled option.
• In LiveChat: go to the Team section > click Enable or click the more options menu for the Disable chatbot option.

How many concurrent chats can ChatBot take within the LiveChat integration?

A single bot can handle up to 500 chats simultaneously.

How can I customize and manage my live chat bot?

You can modify your live chat bot in the ChatBot app:
• Adjust the chatbot flow in the Visual Builder.
• Manage AI knowledge sources in the AI Knowledge section.
• Add custom answers to customers' questions in the Training section.
• Enable or disable your bot in the integration settings.
• Set up bot/agent routing priority in chats in the integration settings.

How do I make ChatBot respond to complex questions related to my business?

To make your bot able to respond to complex issues or unusual customer inquiries, train it with your business-related data. To do so, go to the Chatbots section in the ChatBot app and choose Website, Zendesk or KnowledgeBase as your AI knowledge source. Then simply type in the site address and choose specific URLs to be used in your AI training. You'll get an AI model which will ensure high quality customer service by providing instant responses generated with AI.

Can I connect ChatBot and LiveChat with third-party apps?

Yes, you can connect ChatBot and LiveChat with many apps. For more details, visit ChatBot Integrations and the LiveChat Marketplace.

Can I connect ChatBot and LiveChat with WhatsApp Business?

Yes. You need to integrate your LiveChat account with both ChatBot and WhatsApp Business.

Can I keep using the LiveChat widget on my site when I integrate LiveChat with ChatBot?

Yes, adding ChatBot to LiveChat creates a bot agent on your LiveChat license. It will use the same chat widget as your agents and visitors, so you don't have to implement a new chat widget.

What is chatbot software?

Chatbot software uses conversational AI to automate customer interactions, providing instant support and instant answers for customer queries. It can handle multiple customer conversations at once and ensures continuous service by working alongside livechat agents. Chatbots enhance the customer experience by answering customer inquiries autonomously while passing chosen issues to human agents, ensuring a personal touch when needed, thus boosting overall customer satisfaction. When human intervention is needed, chatbots can instantly redirect customers to agents from different groups, like support agents or sales reps, depending on the conversation topic. Chatbots are highly customizable depending on the business needs.

I already have a LiveChat account. How can I connect it with ChatBot?

To connect your existing LiveChat account with ChatBot, simply add the ChatBot integration available in the LiveChat Marketplace. You can also create a chatbot directly in the LiveChat app in the Automate > Chatbots section.

What LiveChat actions are available in ChatBot?

ChatBot integrated with LiveChat provides you with a few dedicated actions:

• Transfer — redirects chats from the bot to agents.
• Transcript — sets a point in the story where a transcript of the conversation is sent to a configured e-mail address.
• Close chat — closes the conversation when reached.
• Tag — lets the bot tag chats.
• Goal — marks goals during the conversation (such as when a sale is made).

Do ChatBot and LiveChat have separate subscriptions?

Yes, LiveChat and ChatBot are separate products. They can be used independently or together. To find out the total cost of the integration, visit ChatBot pricing and LiveChat pricing and choose plans suitable for your needs.

Does implementing chatbots require technical knowledge or coding skills?

No! You can create your chatbot in just a few clicks by providing your website URL. Then just test your chatbot and let it accept chats.

How does the chats routing priority feature work in ChatBot and LiveChat?

• Bot priority: Chats will be assigned to the chatbot first.
• Agent priority: Chats will be assigned to agents first. If no agents are available, chats will be assigned to the chatbot.

Can an AI bot simulate human interactions?

Yes. ChatBot uses advanced AI technology, like generative AI, natural language processing, and machine learning to simulate human interactions. The ChatBot platform can make the conversation flow natural, and provide accurate, quick answers to customers' questions. Your AI bot can also engage visitors with greetings, welcome messages and predefined buttons.

Can I integrate ChatBot and LiveChat with Facebook Messenger?

Yes, to do so, you need to integrate your LiveChat account with both ChatBot and Facebook Messenger.

Can LiveChat agents take over chats handled by an AI chatbot?

Yes, LiveChat agents can take over chatbot-handled chats when the Transfer to agent action is triggered. You can also take over chats from the bot if you're subscribed to a Business or Enterprise plan in LiveChat.

What is live chat software?

Live chat software is a real-time communication tool that connects businesses with customers across multiple channels. Live chat allows support teams to instantly engage with users, answer questions, and provide seamless service. By integrating artificial intelligence and live chat agents, businesses can offer a personalized experience that balances conversational AI with the human touch, improving customer satisfaction and resolving complex inquiries. To make sure that website visitors get instant answers around the clock, it's worth integrating live chat with an AI chatbot. The chat can be then transferred to live chat agent whenever needed.