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Shopify is one of the biggest ecommerce platforms in the world. It is easy to set up, making it the first choice for professional sellers and people who want to start their first online store.
As you create your account, choose a design, and optimize the checkout process, one thing will probably take you more time than it should - managing customer questions.
The good news is that you can optimize that with AI chatbots, too.
ServiceBell estimates that chatbots can manage as much as 30% of customer interactions, allowing stores to preserve super service without hiring additional customer support agents.
Let's discover the best Shopify chatbots in 2024 and their benefits.
What is an AI chatbot for Shopify?
An AI chatbot for Shopify is a virtual assistant powered by artificial intelligence (AI) that automates and streamlines numerous client interactions. These chatbots can handle tasks including answering customer queries, resolving complaints, making appointments, capturing leads, and even processing returns.
By leveraging AI technology, chatbots can offer efficient and timely responses to clients, reducing time to resolution.
Improving your customer support is a big deal, as 79% of clients care about a brand's service as much as its product. With a growing number of Shopify stores, standing out is essential. Bots can chat with many customers at once, providing accurate information in no time.
The benefits of using AI chatbots for Shopify
Adding an AI chatbot to your Shopify store has many benefits. Here are the most important ones:
Improved customer service
AI chatbots can manage an enormous part of consumer queries, lowering the workload for your customer support team. They can answer simple questions quickly, address customer complaints faster, and offer efficient and timely responses.
24/7 availability
With AI chatbots, you can answer any question any time. These bots can operate round-the-clock, making sure that your clients get help even when your live agents are offline.
Enhanced efficiency
AI chatbots can deal with multiple conversations simultaneously while browsing your product information for answers, checking order status, etc. This one improvement alone can save you hours you can spend improving other business areas.
Cost savings
By leveraging AI chatbots, you could reduce the need to hire additional customer service agents to handle growing volumes of customer requests. This can bring about significant cost savings in your enterprise.
Best artificial intelligence chatbots for Shopify in 2024
When it comes to choosing a Shopify chatbot app, there are several options available. Here are some of the best chatbot apps you can try right away:
ChatBot
ChatBot is a flexible solution that offers interactive and automated messaging abilities. It allows businesses to gather leads, answer questions, book appointments, and create customer support tickets even when you're away. With its visual builder, growing an AI bot becomes intuitive and simple.
The bot learns from purchaser records, enabling personalized conversations that have been enhanced over the years. ChatBot integrates with Shopify, making it really easy to set up and use.
Pricing
You can get the Starter plan for $52 per month.
Pros:
- Easy-to-use visual chat flow builder.
- Shopify integration available.
- A/B testing capabilities for optimization.
- Personalized and records-driven conversations.
- Free 14-day trial.
Cons:
- More complicated setup in comparison to other options.
Tidio
Tidio Chat is an effective Shopify AI chatbot designed to manage customer support for small-to-medium-sized businesses. With its drag-and-drop visual editor, creating chat flows is a breeze. Whether you choose the pre-constructed communication templates or customize interactions from scratch, Tidio Chat offers flexibility and simplicity of use.
This chatbot can automate responses to common client queries, generate leads with tailor-made user greetings, create and distribute client tickets, and handle returns. The integration with Shopify is seamless, and Tidio Chat also integrates with different messaging systems like Instagram and Facebook, consolidating all chats into one inbox.
Pricing
Tidio Chat offers a free plan with constrained capabilities and paid plans beginning from $19 per month.
Pros:
- Facilitates self-service returns and cancellations.
- Offers a free plan.
- Easy integration with Shopify.
- Affordable and scalable pricing shape.
- Integrates with different messaging services to centralize chat streams.
Cons:
- A narrow variety of chatbot conversations on the free plan.
- A limited quantity of operators on the free plan.
HubSpot
By leveraging HubSpot's CRM, companies can customize interactions based on demographics and behavior. The chatbot can send personalized messages, collect information, qualify leads, correspond with clients when live support is offline, book meetings, create support tickets, and trigger email sequences.
Building a chatbot with HubSpot doesn't require coding, and the visual builder simplifies the process. While Shopify integration requires extra steps, HubSpot's chatbot gives tremendous scalability and automation features.
Pricing
HubSpot offers a free plan with restrained features and paid plans beginning from $50 per month.
Pros:
- Free plan available.
- Integration with HubSpot CRM for centered messaging.
- Easy-to-apprehend visible conversation builder.
Cons:
- More complicated setup procedure in comparison to different alternatives.
- Limited features at the free plan.
- Limited chatbot widget customization options.
Gobot
Gobot is a chatbot platform that allows you to get more information about your audience, engage customers, and assists in product discovery. It can speed up customer support by collecting user data from your visitors, which you can use to monetize them.
Gobot offers self-service tools, allowing customers to track and manage their orders efficiently. The integration with Shopify is seamless, and Gobot's capacity to upsell and promote products makes it a valuable tool for ecommerce groups.
Pricing
Gobot offers a limited free plan. The pricing requires contacting the Gobot team.
Pros:
- Free plan available.
- Machine studying-powered upselling equipment.
- Machine learning-powered upselling tools.
- Customizable chatbot design.
Cons:
- Unclear pricing structure.
- Some users report negative customer service.
Zendesk
Zendesk provides a conversational AI chatbot that automates responses to customer inquiries when live agents are unavailable. With its conversation flow builder, businesses can create customized responses and direct customers to relevant website pages.
The chatbot can decipher user intent, language, and sentiment, and provide AI recommendations to live agents. Zendesk offers features like collecting customer data, prioritizing requests, and sorting them to the right agent. While Zendesk is primarily focused on facilitating and analyzing conversations, it can be a valuable tool for streamlining customer support operations.
Pricing
Zendesk offers a 14-day free trial, with paid plans starting from $49 per month.
Pros:
- Multilingual chat capability for global operations.
- Easy setup manner.
- AI setup help is available.
- Features to assist live chat groups.
Cons:
- Higher entry price than some other alternatives.
- Some users report software program crashes while managing more than one chat.
Drift
Drift is a cloud-based chatbot that improves productivity through proactive customer engagement. It lets agencies automate personalized messages, book meetings, offer product information, and more.
With its AI-powered skills, you can engage, support, and guide your customers. While setting up Drift requires more effort than alternatives, its features make it a powerful device for turning conversations into conversions.
Pricing
Drift offers a limited free plan. Paid plans start at $2,500 billed annually.
Pros:
- Intuitive user interface.
- Personalized reports for clients.
- A/B testing capabilities.
- Integration with marketing automation platforms.
Cons:
- High rate for complete automation features.
- More complex setup system compared to other options.
Relish AI
Relish AI is an AI-powered chat assistant designed specificly for Shopify. It guides customers through conversations using predefined questions and responses, handling inquiries, and assisting product discovery.
Relish AI automates customer support, procedure returns, and cancellations. You can also use it for lead generation, and the Shopify Inbox centralizes conversations with clients.
Pricing
Relish AI offers a 14-day free trial, with paid plans starting from $29 per month.
Pros:
- Easy integration with Shopify.
- Chatbot campaigns for lead generation and sales.
- Centralized inbox management.
Cons:
- Limited bot utilization on the lowest-tier plan.
Gorgias
Gorgias offers a customer support automation platform that consists of an AI chatbot. The chatbot automates workflows and sends personalized messages primarily based on predefined rules and triggers. It can manage often-requested questions, update customers on order status, initiate returns and cancellations, and centralize client inquiries from multiple channels.
Gorgias offers self-service alternatives for clients to manage their orders, making it a comprehensive solution for customer support. The integration with Shopify is straightforward, and Gorgias' multi-channel capabilities make it suitable for organizations working across different platforms.
Pricing
Gorgias offers a 7-day free trial, with paid plans beginning from $10 per month.
Pros:
- Multichannel assist for streamlined workflows.
- Self-provider options for order tracking and control.
- Easy integration with the Shopify app store.
Cons:
- No free plan available for full automation features.
- The setup process can be more complex than other options.
Why is the Shopify chatbot worth using in your online store?
Implementing a Shopify chatbot in your online store can significantly enhance customer engagement and satisfaction, leading to increased sales and business growth. Instant support can enhance the overall shopping experience, ensuring that customers feel valued and supported throughout their journey on your website.
A Shopify chatbot streamlines the purchasing process by offering real-time responses to frequently asked questions, such as product details, shipping information, or return policies, reducing friction and increasing conversion rates.
Secondly, a Shopify chatbot enables personalized customer interactions, thereby fostering stronger relationships and loyalty. Through advanced algorithms and machine learning capabilities, chatbots can analyze customer data and preferences to deliver tailored recommendations and suggestions.
Integrating a Shopify chatbot can also automate routine tasks and streamline customer service operations, allowing your team to focus on more strategic activities. By handling common inquiries and support requests, such as order tracking or account management, the chatbot reduces the workload on your customer support team, enabling them to allocate their time and resources more efficiently.
How do you add them?
Adding a Shopify chatbot to your online store involves several steps, but Shopify makes the process relatively straightforward. Here's a general guide on how to do it:
- Choose a chatbot provider. You can start with one of the tools listed in this article and see if it is a good fit for your business.
- Configure the chatbot. After adding a chatbot to your Shopify store, you'll typically need to configure the chatbot settings according to your preferences. This may involve setting up automated responses, customizing the chat widget's appearance to match your brand, and integrating with other tools or platforms you use, such as email marketing software or CRM systems.
- Create chatbot responses. Depending on the capabilities of the chatbot platform you've chosen, you may need to create responses for common customer inquiries and scenarios. This could include FAQs, product recommendations, and order status updates. Some chatbot platforms offer built-in templates and tools to help you create and manage these responses.
- Test the chatbot. Before going live with your chatbot, it's important to thoroughly test it to ensure it functions as expected. Test various scenarios and interactions to identify any issues or areas for improvement. Make any necessary adjustments to the chatbot settings or responses based on your testing results.
- Launch the chatbot. Once you're satisfied with how the chatbot performs, you can activate it in your Shopify store. Depending on the chatbot platform you've chosen, this may involve simply toggling a switch to enable the chatbot, or following specific instructions provided by the platform.
- Monitor and optimize. After launching the chatbot, monitor its performance regularly to identify any areas for improvement. Pay attention to metrics such as response times, customer satisfaction ratings, and conversion rates. Use this data to optimize your chatbot settings and responses over time, ensuring that it continues to provide value to your customers and contribute to the success of your online store.
ChatBot integration is the only solution you need
Among the various tools available, ChatBot stands out with its user-friendly interface, robust features, and seamless Shopify integration. Our tool offers everything you need to create an exceptional customer experience.
With advanced AI technology, ChatBot can understand and interpret customer questions with precision, providing efficient solutions without the need for human intervention. This capability streamlines the customer service process, enhancing satisfaction and driving engagement in your Shopify store.
One of ChatBot's key advantages is its easy setup, requiring no coding knowledge to implement. This accessibility empowers Shopify store owners to easily deploy and configure the chatbot without relying on technical expertise. By eliminating the need for coding, ChatBot accelerates the integration process, allowing businesses to enhance their online customer support rapidly.
ChatBot prioritizes data security by processing and hosting all data exclusively within its platform. This approach mitigates concerns about dependencies on third-party providers like OpenAI, Google Bard, or Bing AI, safeguarding sensitive customer information.
By centralizing data processing and hosting, ChatBot provides a secure environment for handling customer interactions, protecting user privacy and your Shopify store's integrity.
Start a free 14-day trial to see what our ChatBot can do.
Integrate your Shopify chatbot today
When selecting a chatbot, prioritize features that align with your needs, such as natural language processing, seamless integration with Shopify, multilingual support, and robust analytics capabilities.
Integrate ChatBot into your Shopify store for a comprehensive and customizable chatbot solution that caters to your specific requirements. With the right chatbot in place, you can deliver exceptional customer service and propel the success of your Shopify store to new heights.
Ready to take your Shopify store to the next level? Test our ChatBot today with a free 14-day trial.
