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From multiple templates to multilingual support, AI features, and customizable chat widgets, implementing a chatbot on a WordPress website can be a breeze with a plethora of available plugins.
Plus, convenient ratings can help you weed through hundreds of options to focus on the best ones to save yourself a lot of work.
But what if I told you we already did all this work for you? Enjoy this list of seven WordPress chatbot plugins based on their features and online reviews.
The advantages of chatbots for WordPress sites
Chatbots have become increasingly popular as they offer many benefits to website owners, especially those using WordPress. Here are some advantages of using chatbots on your WordPress website:
1. Improve customer service
Chatbots can effectively answer commonly asked customer service questions, reducing the workload of your customer service team and providing quick and accurate responses to customers.
Our ChatBot for support, for example, allows you to answer customer questions 24/7, shorten the resolution time, and automate answering repetitive questions to let your team focus on more challenging cases.
2. Make product research easier
Chatbots can provide customers with product details and answer any questions, making the research process easier and more seamless.
Displaying your products through cards and carousels is a simple way for customers to swiftly discover what they seek. This feature is even more helpful when showcasing ongoing product discounts. Once a choice is made, the chatbot seamlessly integrates selected items into the cart and provides a concise order summary, streamlining the shopping experience.
3. Boost customer experience
Customers prefer chatbots as they provide instant responses and are available 24/7. This enhances their overall experience and improves their satisfaction with your brand.
With customizable images, buttons, quick replies, and many other features, you can create a bot with a unique personality to deliver a bolder and more human-like chatbot experience.
4. Help to achieve business goals
Chatbots can help businesses achieve their goals by increasing sales and improving customer retention. Many business owners are satisfied with the results of their chatbots.
These tools make it easy to hand off your tasks to automate the sales process. Generate and qualify leads, provide personalized recommendations, schedule sales calls and meetings, turn boring web forms into conversations, and add data to your CRM without any human effort whatsoever.
5. Multi-channel support
Some chatbot platforms offer multi-channel support, allowing customers to reach out through various channels like WhatsApp or Facebook Messenger.
This way, you can ensure customers are catered to on their preferred platform, providing support that is accessible and responsive wherever the customer interacts with your business.
The best chatbots that have WordPress plugins
Consider these top solutions if you want to add a chatbot integration to your WordPress site.
For this list, we’ve compared the tools and user reviews so you can better understand what people think about these tools.
ChatBot
ChatBot is one of the best chatbot platforms with WordPress integration, offering a user-friendly interface and versatile features. With ChatBot, you can easily create AI chatbots for your WordPress website without any technical skills required. The drag-and-drop interface and customizable templates make it easy to adapt chatbots to your visitor's preferences and provide a personalized conversational experience.
ChatBot helps improve customer experience by providing instant answers to customers around the clock, gathering more leads based on positive interactions, and streamlining support with AI automations. With native WordPress integration, you can chat in minutes with the dedicated ChatBot plugin from the WordPress marketplace.
The chat widget is customizable to fit your site's design, including the color, theme, avatar, button type, and position. With copy-and-paste installation, you can add Chat Widget to your website with just a couple of clicks. Overall, ChatBot is a valuable addition to any WordPress website looking to enhance customer engagement and support.
Join.Chat
Join.Chat is a WhatsApp WordPress chatting plugin with an option to activate a chatbot. While it has a decent rating of 4.6/5 from over 150 reviews, it may not be the best chatbot solution for all websites.
Join.Chat's chatbot can answer frequently asked questions and includes a WhatsApp contact button, internal links in the bot's messages, and rule-based chatbots with options clients can choose from. However, the chatbot is limited to pre-written questions and answers, and users must reply with numbers to indicate their answers. With the limited WordPress chatbot plugin answers, you might not offer better customer service here.
Overall, Join.Chat may be a good option for websites primarily using WhatsApp for customer communication. However, there may be better options for websites that require a more versatile and customizable chatbot solution.
Chatra
Chatra is a WordPress chatbot designed to help with sales and is a part of Chatra's multichannel marketing tool. It offers customizable chatbot templates for lead generation, basic support, checkout assistance, and exit intent messages to reduce abandoned cart rates.
One benefit of Chatra is its live view of visitors and their carts, which can provide valuable insights into customer behavior and help with targeted marketing efforts. The chatbot plugin also has a simple and intuitive design, making it easy for website owners and visitors. WordPress chatbots don't always have the best analytics tools, so this can help.
However, Chatra may have limited updates and new features, and order updates are only available through live chat with an operator.
Chatra is a good option for businesses looking for a chatbot solution focused on sales and lead generation, with customizable templates and live visitor insights. However, businesses looking for more advanced AI capabilities, frequent updates, and new features might want to look elsewhere.
Collect.chat
Collect.chat is a chat plugin for WordPress that offers over 50 templates to choose from and allows website visitors to set up appointments through a calendar integration. As customers choose dates, they are automatically recorded into your Google Calendar.
The chatbot builder is intuitive and offers rich customization options, and the plugin provides reports on chatbot engagement and visitors' answers, allowing for smarter business decisions in the future.
While Collect.chat is highly scalable for growing businesses and easy to set up, it may have limited customization options for the design and branding of the WordPress chat widget. Additionally, it only offers rule-based chatbots, which may not be as advanced as other options on the market. This WordPress chatbot plugin may take longer to set up than the competition.
Collect.chat is a good option for businesses looking for an intuitive and powerful chatbot solution with appointment scheduling capabilities. However, it may not be the best option for businesses looking for highly customizable chatbots or more advanced AI capabilities.
Zendesk
Zendesk offers a WordPress AI chat plugin designed to help businesses build connections with customers and increase sales through conversational flows. It offers real-time question answering and 24/7 support, with support for over 40 languages to provide a higher level of personalization.
One benefit of Zendesk is its advanced analytics and reporting dashboards, allowing visitor usage patterns and flows to be monitored. Additionally, it offers groups for tickets based on issue type, reporting options, and more, making it easy to manage customer inquiries.
However, some reviewers have noted that the interface looks outdated and may not be intuitive, especially when it comes to inserting HTML code and manually sending surveys. The customization options may also be limited.
Zendesk is a good option for businesses looking for a chatbot plugin with advanced analytics and reporting capabilities and robust ticketing and support features. However, there may be better options for businesses looking for highly customizable chatbots or a more modern interface.
Tidio
Tidio is another popular chatbot platform with WordPress integration, but it may not be as good as some of the other options on the market. While it has a high rating of 4.8/5 from over 355 reviews, it may not offer as many advanced features as some of its competitors.
Tidio offers an easy-to-use interface and over 27 chatbot templates for lead generation, customer support, and marketing. However, its chatbot builder software may not be as versatile as other options, and it may not offer as many chat triggers or advanced AI and NLP capabilities. As a WordPress chatbot plugin, it's ready to launch but won't be as intuitive for most people starting out.
That being said, Tidio does offer a mobile app for Android and iOS, making it easy to manage your chatbots on the go. It's worth checking out if you're looking for a straightforward chatbot solution for your WordPress website.
IBM Watson Assistant
IBM Watson Assistant is a chatbot platform that operates with AI and is one of the best chatbots for WordPress. It offers easy installation and allows website owners to teach the chatbot to help visitors better understand their product or service. IBM Watson was amongst the first WP chatbot options but there are better chatbot plugins available.
One benefit of IBM Watson Assistant is its fast answers thanks to NLP (natural language processing), which can bring in high conversions. It also offers full customization options to match your brand and a rich editor to add images and other visuals to your chatbot.
IBM Watson Assistant even offers VoIP (voice over Internet Protocol) calls for users to reach out to a real person if needed.
IBM Watson Assistant is a powerful and customizable chatbot solution for WordPress websites, with AI capabilities and advanced features that can help improve customer engagement and support. However, it may be more expensive than some of the other options on the market.
How easily can I integrate a chatbot with WordPress?
Integrating a chatbot with WordPress is incredibly easy, thanks to the wide range of chatbot plugins available on the WordPress marketplace. Most of these plugins can be found with a simple search and installed and set up with just a few clicks.
The process for integrating a chatbot with a WordPress website varies depending on the specific plugin. Still, in most cases, it's as easy as installing and activating the plugin, customizing the chatbot to fit your brand, and adding it to your website. Many chatbot plugins also offer drag-and-drop interfaces and customizable templates to simplify the process for website owners without technical skills.
Integrating a chatbot with WordPress is a straightforward and hassle-free process and can provide many benefits for website owners looking to enhance their customer engagement and support. With ChatBot’s native WordPress integration, you can start chatting in minutes to engage, convert, and support your visitors. Start now with our free 14-day trial.
