Automate your customer service.
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Generative AI
AI-based Human-like 24/7
chat interactions
Resolve up to 80% of customer service cases
Free 14-day trial No credit card required
your customer satisfaction
with the next level AI chatbots
accurate AI-generated answers
to customers' questions
your website with a 24/7
AI agent responding to chats
Your expertise, website content, and data from internal documents are combined to create a powerful chatbot.
Website
Scan your website content and use the extracted information to train your chatbot.
Scan your website
Help center
Use your KnowledgeBase or Zendesk help center to train the bot with data from tutorials.
Use your help center
Articles
Add and edit text articles and use them as a knowledge source for your AI chatbot.
Add your articles
Boost your AI chatbot
Train your AI bot the way you would explain something to another human. It’s that simple!
Choose knowledge sources to be used by AI Assist, refresh the content of web pages, and add new resources if needed.
Review questions answered by your AI model and supplement the knowledge for unmatched queries.
AI Assist uses machine learning, natural language processing, and generative AI to build a custom AI model – responding to questions of any level of complexity.
Accurate AI-generated answers, always based entirely on the provided data.
No dependencies on external providers like OpenAI (ChatGPT), Bing AI, or Google Bard.
No lags in conversations while building responses – right answers in a flash.
All data from training resources and chats is hosted exclusively on the ChatBot platform.
On top of answering questions, your smart chatbot can do many other tasks in chats. Add more skills to your chatbot flow to enhance your bot's potential.
Generative AI
Free 14-day trial No credit card required
AI Assist is a ChatBot feature that dynamically responds to users' questions without having strictly predefined answers. It's explicitly trained on the data from your website, help center, or text articles. It uses generative AI to answer questions automatically.
ChatBot is an AI-powered cloud software dedicated to building and launching intelligent chat bots across multiple communication channels. It can help automate customer communication, enhance marketing activities, and grow sales. The ChatBot app can be integrated with a variety of platforms and tools like LiveChat, Shopify, or Facebook Messenger.
AI Assist is an autonomous solution without dependencies on third-party providers like OpenAI (ChatGPT). It's dedicated to creating customer service chatbots for businesses, while ChatGPT is a broader generative AI service.
The platform can automate both text communication with your customers and internal workflows with a team in your organization. You can easily install a smart bot on your website to automate chats, generate leads, and create other workflows for customer service. For internal operations, embed a digital assistant on your company's internal website or Slack channel to communicate with your team at scale and automate repetitive tasks.
You can start at $52 a month. To see all ChatBot plans, visit our pricing page.
Yes, you can test the ChatBot platform during a free 14-day trial.
It provides answers based on the content it was previously trained on, such as website pages or text articles. There's always a risk that an AI model can misinterpret the provided information. Make sure that the bot is trained with the proper scope of data and that it's thoroughly tested before publishing.
The new AI Assist feature is currently available for bots operating in English. Other ChatBot features are language-agnostic, so you can create a chatbot in any language by starting with Templates or building your bot from scratch in the Visual Builder.
ChatBot 2.0 BETA was the name used during the initial beta testing of the new features powered by generative artificial intelligence. Once they were tested, optimized, and met the expectations of our testers and customers, we officially launched them under the new name in the ChatBot platform.
While most available AI models generate uncontrolled outputs, the ChatBot platform lets you create a self-learning model fed with your business data, not random information from external sources. Thanks to that, you're assured that your customers will get relevant and reviewed information, and your chatbot communication will be free of hallucinations.
Once generated, you can update your bot by training it with additional content from your website, help center, or text documents. You can also improve your bot's knowledge by adjusting answers to specific questions. In addition, it's possible to manually edit the chatbot scenario to tailor the conversation flow to your business needs.
