Make your responses more approachable and easier to read with formatting. Use complex responses that are easy to understand and ensure your users have the most important information provided quickly and efficiently.
You can create an ordered or numeric list, mark the more important parts with bold and italics, and give your users hyperlinks within the text response.
Use emojis within the responses to make them more approachable.
Markdown in text responses
Open the block and choose one of the available text responses. Use the provided options at the top of the response to match your needs.
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Using a Bot response block, you can choose the Text or Random text responses.
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If you use the Question action, edit the text response block provided there.
Markdown in the Training module
Our AI model uses text formatting to configure the responses. To better match its responses to your style, enter the question in the Training module and use the provided options.
You can also use Markdown while adding potential questions in the training categories.
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