Organize chats with LiveChat tags.
Tags is a handy LiveChatâs feature that allows categorizing and organizing chats so they can be easily found. Apply tags, such as #complaint or #solved to filters, while browsing past chats in archives to quickly see chats with similar characteristics.
Learn how to use tags
This bot response is designed only for LiveChat. Remember that you need an active LiveChat integration to use this bot action.
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First, go to your LiveChat account and follow these steps to create a new tag.
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When youâre ready, click on a tag you want to use and copy its name to clipboard.
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Now, go to your ChatBot account and open a story.
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Go to an interactionâs bot responses and find the LiveChat section.
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Click Tag to add the response to the interaction.
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Paste the tagâs name youâve previously copied from LiveChatâs tags.
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Save the interaction. Now every time a chat arrives at this point of the story, itâll get the tag.