Manage the information gathered in ChatBot.
While chatting with users, your chatbot gathers a lot of customer data. Depending on your business needs, you can either save every chat and the information it contains or delete the collected data automatically after a certain period.
Only Business and Enterprise customers can remove data gathered in ChatBot automatically. If you’re subscribed to a different pricing plan, you can remove your data manually in the Archives.
Only Business and Enterprise customers can remove data gathered in ChatBot automatically. If you’re subscribed to a different pricing plan, you can remove your data manually in the Archives.
How to delete data from ChatBot 
All customer information collected by ChatBot is saved in the Archives and Visitors section by default. However, you can set the information to be automatically deleted if needed.
Go to your ChatBot Settings and enter the Data Management section. Turn on the automatic ChatBot data deletion (1) and set the period after which the data should be removed (2) from the Archives and Visitors sections.
Remember to save the changes.
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