Creating a good bot is a big challenge. You want to be sure that your clients get the correct answers and don’t waste their time by entering dead-end branches or getting wrong answers. That could be very frustrating. That’s why you should create a conversation map before you start creating your bot.
Avoid Dead Ends
The chat goes very well; your client has almost bought your product, and then BAM! The bot stops replying. Remember to carefully close each branch of the bot so the client knows that it has been finalized.
Loops loops oops
Nobody likes to answer the same question over and over again. Referring to another point in the conversation or using the same user intent are excellent shortcuts. Always double-check if they don’t lead to repetition.
Test before you publish
With built-in chat, you can try your bot in many possible ways. We know that your customers are’t always predictable, but save their time by checking if all the scenarios go smoothly.
Check Archives
In Archives, you can find all the history of your chats. Checking them can help you to spot problems with your bot. You can edit your bot at any time.
