Customer Service Bot

Agnieszka Dudziak
Agnieszka Dudziak
3 min read
updated: Jul 30, 2026

Automate answering popular customer questions and provide support 24/7 with a customer service chatbot.

What can the template do?Link icon

Help customers navigate the most important sections of your website, promote your products, and collect feedback. You can also use the template to share discounts or coupon codes with users who sign up for your newsletter via your chatbot.

Customer Service Bot template chat widget helping customers navigate the website

ChatBot.com templates cover the most popular marketing, sales, and support cases. See the complete list of ChatBot.com templates in our marketplace and learn about their key tasks.
ChatBot.com templates cover the most popular marketing, sales, and support cases. See the complete list of ChatBot.com templates in our marketplace and learn about their key tasks.

The intuitive menu lets customers access all the essential support, sales, and contact information directly from the Chat Widget.

Customer Service Bot template menu with support and sales options

See “How to import a template” to learn how you can add the Customer Service Bot template to your ChatBot.com account. You can customize the template to your needs.
See “How to import a template” to learn how you can add the Customer Service Bot template to your ChatBot.com account. You can customize the template to your needs.

Features includedLink icon

  1. Answer FAQ questions instantly from any place in the chatbot.

Customer Service Bot template answering FAQ questions in the chat widget

Customer Service Bot template FAQ answer shown to a customer

  1. Provide contact information and a Google Maps location.

Customer Service Bot template contact information with an email address

Customer Service Bot template with a Google Maps location

Customer Service Bot template showing a location on the map and address details

  1. Let users call your team directly from the Chat Widget.

Customer Service Bot template call button for phoning the team from the widget

  1. Collect customer feedback to learn more about your customers’ needs and wishes. Then, using filters, show a different response depending on the customer feedback.

Customer Service Bot template collecting customer feedback in the widget

Customer Service Bot template collecting feedback with a rating question, first step

Customer Service Bot template customer feedback follow-up question

  1. Share discount codes with users who sign up for your newsletter.

Customer Service Bot template newsletter signup prompt for sharing discount codes

Customer Service Bot template newsletter confirmation with a discount code

  1. Promote your products and offers using Gallery response.

Customer Service Bot template promoting products and offers with a Gallery response

  1. Guide visitors through your website.

Customer Service Bot template guiding visitors through the website

Sample pageLink icon

ChatBot.com lets you verify your settings and test your chatbot on the sample page — a default demo page. To open the sample page, click on the Live Preview option in the Chat Widget settings.

ChatBot sample page for testing the Customer Service Bot template

These are the ways you can create your first chatbot:

#1 From templates — follow the example above.

#2 With AI Assist by scanning your website — check “How to build your first AI chatbot”.

#3 From scratch — check “How to build your chatbot from scratch”.

These are the ways you can create your first chatbot:

#1 From templates — follow the example above.

#2 With AI Assist by scanning your website — check “How to build your first AI chatbot”.

#3 From scratch — check “How to build your chatbot from scratch”.

Read more:

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