Use webhooks to collect data from active chats and pass it to your database. This feature allows you to connect the conversation with the information stored on your backend and provide a bot message or attribute based on that information.
Webhooks, web callbacks, or HTTP push APIs are increasingly popular API concepts that provide a lightweight and speedy way to exchange data between applications. With webhooks, you can quickly pass and retrieve information from a matched interaction to your web service, enabling immediate communication and data transfer.
Webhooks in ChatBot
ChatBot webhooks make it simple to get Bot Responses or Attributes from your external service and display them in the chat in real time.
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With webhooks, you can make your chatbot more dynamic and customize it for each user. Some of the most popular use cases for webhooks include:
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Checking if the visitor is an existing customer.
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Providing special bot responses for VIP customers, such as routing them to agents reserved for VIPs only.
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Giving account information to users, like account balances, contact details, and subscription statuses.
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Enabling the activation of customer accounts through the chatbot.
Set up webhooks in ChatBot
Follow the steps from this article to set up your first webhook. If you encounter any issues, check this article for troubleshooting.
For more technical information regarding webhooks usage, visit our documentation page.
Remember that setting the verification request in ChatBot is required to exchange your information.
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