ChatBot for Freshdesk

Collect support tickets through
personalized chatbot conversations.

What is Freshdesk?

Freshdesk is customer service software that combines a helpdesk solution and smart automations. The tool can help you organize customer inquiries and manage your customer communication in one place.

Make your customer support feel more personal

Let customers connect with your business in a more natural, conversational way.

Gather customer contact details

Collect customer names and emails by using a chatbot. Send collected information to your Freshdesk account automatically.

Collect tickets through chats

Let customers create support tickets while chatting with a chatbot. Keep track of customer requests and answer them right in your Freshdesk app.

Personalize at scale
with chatbots

Free 14-day trial No credit card required Free templates

Get the job done with ChatBot

ChatBot is an AI platform that lets you automate your customer service across multiple channels.

Build without coding

You don’t need any technical knowledge to build a chatbot. Our drag-and-drop Visual Builder lets you do it simply and smoothly.

Explore Visual Builder

Customize its look & feel

Add a chatbot to your website using our native Chat Widget. Match it to your website design to provide a consistent brand experience.

Explore Chat Widget

Integrate with zero effort

Connect ChatBot to Freshdesk in a couple of clicks. Deliver more conversational customer service — proven to boost engagement.

Follow installation steps

Have a head start with templates

Set up your chatbots using customizable ChatBot templates to speed up the building process.

Browse templates

Keep your customer communication personalized

Free 14-day trial No credit card required