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Text App Pricing

AI agents, live chat and help desk in one platform.

Annual discount applied

  • Essential

    For small teams getting started with automation and AI-powered support.

    $0.99 per AI agent resolution
    $19 per user/mo
    Start free trial
    Users 1+
    AI agent resolutions 10+
    per month
    Reply suggestions 5
    per user per month
    AI text editing 5
    per user per month
    API calls 10,000+
    per month
    Visitor tracking 50

    Essential plan includes:

    MCP server
    AI Copilot
    Shared inbox and ticketing system
    Live chat, email, and Messenger
    3 workflows

  • Recommended plan

    Growth

    For fast-moving sales and support teams ready to fully automate workflows with AI.

    $0.99 per AI agent resolution
    $85 per user/mo
    Users 5+
    AI agent resolutions 500+
    per month
    Reply suggestions 50
    per user per month
    AI text editing 100
    per user per month
    API calls 200,000+
    per month
    Visitor tracking 400

    Growth plan starts at $1499

    Everything in Essential, plus:

    Chat topics insights
    Tag suggestions
    Ticket and chat summary
    Team canned responses
    10 workflows
    30 campaigns
    Advanced widget customization
    Advanced reporting
    Unlimited chat history

  • Enterprise

    annual plan

    For companies prioritizing compliance, customization, and frontier AI capabilities.

    $0.99 per AI agent resolution
    $135 per user/mo
    Start free trial
    Users 10+
    AI agent resolutions 2,000+
    per month
    Reply suggestions Unlimited
    per user per month
    AI text editing Unlimited
    per user per month
    API calls 1,000,000+
    per month
    Visitor tracking 1,000+

    Enterprise plan starts at $3999

    Everything in Growth, plus:

    Service level agreements (SLAs)
    Dedicated Account Manager
    Dedicated onboarding
    Legal assistance
    30 workflows
    50 campaigns
    White-label chat widget
    Custom dashboards
    Security assistance
    Audit logs
    Software engineer support
    Alternative payment terms
See all features

Text App pricing plans

Compare plans
Essential Start free trial
Growth Start free trial
Enterprise Start free trial
Pricing
Users included
1
5
10
Price / month (billed annually)
$19 / user
$1499
$3999
Price / month (billed monthly)
$25 / user
$1599
—
Additional user / month (billed annually)
$19 / user
$85 / user
$135 / user
Additional user / month (billed monthly)
$25 / user
$99 / user
—
AI agent
AI agent
AI agent

AI agent

AI agent takes care of all first-line customer interactions with fast, precise, and human-like responses, available 24/7.

essential

growth

enterprise

Included AI resolutions
Included AI resolutions

Included AI resolutions

Number of AI-handled conversations included in the plan. A conversation counts as a resolution and is billed if it ends without the customer requesting more help after the AI’s final reply. You’re charged only once per conversation, even if the AI agent resolves multiple questions.

essential

• 10 resolutions/mo • 120 resolutions/yr

growth

• 500 resolutions/mo • 6000 resolutions/yr

enterprise

• 2000 resolutions/mo • 24000 resolutions/yr

• 10 resolutions/mo
• 120 resolutions/yr

• 500 resolutions/mo
• 6000 resolutions/yr

• 2000 resolutions/mo
• 24000 resolutions/yr

Extra AI resolutions
Extra AI resolutions

Extra AI resolutions

If the included resolution limit is exceeded, each additional AI-handled conversation will be billed separately.

essential

$0.99 per resolution

growth

$0.99 per resolution

enterprise

$0.99 per resolution

$0.99 per resolution

$0.99 per resolution

$0.99 per resolution

50 AI resolutions package (Automatic refill when your limit is reached)
50 AI resolutions package (Automatic refill when your limit is reached)

50 AI resolutions package (Automatic refill when your limit is reached)

When you reach your AI resolution limit, additional packages of 50 AI resolutions ($49.50) are automatically added to keep your service running smoothly. Any packages used during your billing period will be included in your next renewal and automatically added to your subscription.

essential

$49.50

growth

$49.50

enterprise

$49.50

$49.50

$49.50

$49.50

Tone of voice
Tone of voice

Tone of voice

Lets you choose the tone used by the AI agent, such as friendly or professional.

essential

growth

enterprise

UX personalization
UX personalization

UX personalization

AI agent uses user data like name, email, or account info to personalize chat replies.

essential

growth

enterprise

Multilingual
Multilingual

Multilingual

Answer customers' questions using a multilingual AI model.

essential

growth

enterprise

Human takeover
Human takeover

Human takeover

Take over the conversation from the AI agent to assist your customer directly.

essential

growth

enterprise

AI Copilot
AI Copilot
AI Copilot

AI Copilot

Equipped with knowledge about Text products, our AI assistant will answer your questions and help you with your daily tasks.

essential

growth

enterprise

Conversation history
Conversation history

Conversation history

Copilot uses your past chats to generate accurate and relevant answers.

essential

growth

enterprise

AI productivity tools
Reply suggestions
Reply suggestions

Reply suggestions

Receive reply suggestions based on the knowledge sources you import to Text App.

essential

5 reply suggestions used per user / mo

growth

50 reply suggestions used per user / mo

enterprise

5 reply suggestions used per user / mo

50 reply suggestions used per user / mo

AI text editing
AI text editing

AI text editing

Enhance your messages with AI editing tools such as rephrasing, summarizing, correcting grammar, and even expanding texts.

essential

5 per user / mo

growth

100 per user / mo

enterprise

5 per user / mo

100 per user / mo

Workflows
Workflows

Workflows

Automate repetitive tasks using custom workflows triggered by ticket or chat events.

essential

growth

enterprise

Included workflow rules
Included workflow rules

Included workflow rules

The number of workflow rules you can set up within your price plan.

essential

3

growth

10

enterprise

30

3

10

30

Included workflow executions
Included workflow executions

Included workflow executions

The number of times workflows can run within your price plan.

essential

300

growth

1000

enterprise

10000

300

1000

10000

Similar ticket suggestions
Similar ticket suggestions

Similar ticket suggestions

Automatically find and display past tickets related to the current case for quick resolutions.

essential

growth

enterprise

Ticket language detection
Ticket language detection

Ticket language detection

Recognize languages instantly and automate ticket routing, responses, and teamwork across multiple languages.

essential

growth

enterprise

AI avatars
AI avatars

AI avatars

Create AI-generated avatars for your teammates to personalize conversations visually.

essential

growth

enterprise

Tag suggestions
Tag suggestions

Tag suggestions

Get one-click tag suggestions for chats and tickets, based on your tagging history.

essential

—

growth

enterprise

—
Chat topics
Chat topics

Chat topics

Receive a weekly report with top customer questions and trending topics.

essential

—

growth

enterprise

—
Ticket summary
Ticket summary

Ticket summary

Use the ticket summary feature to automatically generate a brief and information-rich overview of the ticket and its conversation history.

essential

—

growth

enterprise

—
Chat summary
Chat summary

Chat summary

Get the gist of your conversation without reading through the entire transcript with AI chat summary.

essential

—

growth

enterprise

—
AI canned reply suggestions coming soon
AI canned reply suggestions coming soon

AI canned reply suggestions

AI suggests the most relevant canned replies based on your customer’s message content.

essential

—

growth

enterprise

—
AI Knowledge Hub
Knowledge base management
Knowledge base management

Knowledge base management

Manage all content used by AI agent, Copilot, and Reply suggestions in one place — edit, update, and control what they learn from.

essential

growth

enterprise

Knowledge sources
Knowledge sources

Knowledge sources

Add sources — like help articles, internal docs, URLs, and PDFs — for AI agent and Copilot to learn from. Max file size: 50 MB.

essential

growth

enterprise

Chats
Message sneak peek
Message sneak peek

Message sneak peek

Allows agents to see what the customer is typing in real time before the message is sent.

essential

growth

enterprise

Smart chat routing
Smart chat routing

Smart chat routing

Intelligent chat distribution between available agents.

essential

growth

enterprise

Manual chat routing
Manual chat routing

Manual chat routing

All visitors starting a chat will be queued. Chats can be then picked up manually by agents.

essential

growth

enterprise

Chat transfer
Chat transfer

Chat transfer

Transfer an ongoing chat to other agents when in a pinch or when expert advice is needed.

essential

growth

enterprise

E-mail transcripts
E-mail transcripts

E-mail transcripts

Your visitors can receive emails with chat transcripts if they wish to review their conversations.

essential

growth

enterprise

Download transcript
Download transcript

Download transcript

Your visitors can download chat transcripts if they wish to review their conversations.

essential

growth

enterprise

File sharing
File sharing

File sharing

Send and receive files during chats. You can choose whether customers are allowed to upload files.

essential

growth

enterprise

Private chat canned responses
Private chat canned responses

Private chat canned responses

Add a unique style to your messages with canned responses only you can use.

essential

growth

enterprise

Shared chat canned responses
Shared chat canned responses

Shared chat canned responses

Save frequently used responses under a shortcut and speed up the conversation.

essential

—

growth

enterprise

—
Team member chat takeover
Team member chat takeover

Team member chat takeover

Take over the conversation from your support agent.

essential

—

growth

enterprise

—
Chat supervision
Chat supervision

Chat supervision

Supervise ongoing chats to train new agents and ensure the best chat quality.

essential

—

growth

enterprise

—
Internal notes
Internal notes

Internal notes

Chat with your team behind the scenes and leave private notes in chats and tickets visible only to your team.

essential

growth

enterprise

Chat tags
Chat tags

Chat tags

Categorize chats with case-specific tags to filter, identify similar cases, and easily locate them in your archives later.

essential

5 default

growth

enterprise

5 default

Teams
Teams

Teams

Group teammates into teams to handle chats by department, product, or region.

essential

1

growth

10

enterprise

50

1

10

50

Tickets
Automated assignment
Automated assignment

Automated assignment

Automatically assign tickets to appropriate team members and teams.

essential

growth

enterprise

Contact form
Contact form

Contact form

Publish the contact form on your website and get submissions as tickets directly to your inbox.

essential

growth

enterprise

Statuses
Statuses

Statuses

Track and manage tickets efficiently with Open, Pending, On hold, Solved, or Closed statuses.

essential

growth

enterprise

Priorities
Priorities

Priorities

Prioritize tickets and chats by marking urgent cases to stay organized and manage workload efficiently.

essential

growth

enterprise

Message delivery tracking
Message delivery tracking

Message delivery tracking

Verify that the message has been read by the recipient and prepare the next steps.

essential

growth

enterprise

Canned responses
Canned responses

Canned responses

Prepare ready-made messages based on your communication best practices and trigger them with a single click.

essential

growth

enterprise

Conversation rating
Conversation rating

Conversation rating

Collect valuable feedback by allowing customers to rate your assistance and evaluate agent performance.

essential

growth

enterprise

File sharing
File sharing

File sharing

Attach and receive files in support tickets.

essential

growth

enterprise

Ticket tags
Ticket tags

Ticket tags

Categorize tickets with tags to filter and identify similar cases later.

essential

5 default

growth

enterprise

5 default

Team reply addresses
Team reply addresses

Team reply addresses

Customize the sender email address for outgoing messages to align with your brand.

essential

1

growth

10

enterprise

50

1

10

50

Forwarding addresses
Forwarding addresses

Forwarding addresses

Email addresses that route customer emails into Text App as tickets.

essential

1

growth

10

enterprise

50

1

10

50

Multiple email templates
Multiple email templates

Multiple email templates

Create and manage multiple email templates to streamline your team’s response process.

essential

1

growth

10

enterprise

50

1

10

50

Ticketing rules
Ticketing rules

Ticketing rules

Create custom rules according to your requirements.

essential

3

growth

10

enterprise

50

3

10

50

Teams coming soon
Teams coming soon

Teams

Group teammates into teams to handle tickets by department, product, or region.

essential

1

growth

10

enterprise

50

1

10

50

Social & business channels
Website
Website

Website

Add a chat widget to your website to talk with visitors in real time.

essential

growth

enterprise

Apps
Apps

Apps

Embed the chat widget in your mobile app to support users on the go.

essential

growth

enterprise

Chat page
Chat page

Chat page

Share a direct link to a standalone chat page — no website needed.

essential

growth

enterprise

Messenger
Messenger

Messenger

Connect Messenger to handle conversations directly in Text App.

essential

growth

enterprise

Messaging
Customer details
Customer details

Customer details

View visitor info like name, email, location, and current page during chats.

essential

growth

enterprise

Conversation rating
Conversation rating

Conversation rating

Let customers rate the conversation and leave feedback.

essential

growth

enterprise

Custom customer segments coming soon
Custom customer segments coming soon

Custom customer segments

Create filtered views to track specific customer groups in real time.

essential

—

growth

enterprise

—
Data
Full conversation and file history
Full conversation and file history

Full conversation and file history

Access your chat history archive.

essential

60 days

growth

enterprise

60 days

Files & data storage
Files & data storage

Files & data storage

Storage space for files shared in chats, support tickets, and uploaded to the Knowledge hub.

essential

2 GB + 50 MB / per user

growth

15 GB + 100 MB / per user

enterprise

30 GB + 500 MB / per user

2 GB + 50 MB / per user

15 GB + 100 MB / per user

30 GB + 500 MB / per user

Automation
Preset ticket rules
Preset ticket rules

Preset ticket rules

Use ready-made ticket rule templates to automate any tasks in seconds.

essential

growth

enterprise

Automated tags
Automated tags

Automated tags

Assign tags automatically based on the canned response you use in the chat.

essential

—

growth

enterprise

—
Chat canned response suggestions
Chat canned response suggestions

Chat canned response suggestions

Get event-based response suggestions during chats and reply faster.

essential

—

growth

enterprise

—
Work management
User roles
User roles

User roles

Manage user access with role-based permissions.

essential

growth

enterprise

Chat availability
Chat availability

Chat availability

Enable asynchronous chats so visitors and agents can continue conversations — even after hours, days, or months.

essential

growth

enterprise

Chat inactivity message
Chat inactivity message

Chat inactivity message

Prompt visitors for their email when no agent responds within a set time.

essential

growth

enterprise

Chat inactivity timeout
Chat inactivity timeout

Chat inactivity timeout

Automatically transfer chats to another agent after a chosen period of agent inactivity.

essential

—

growth

enterprise

—
Multiple website support
Multiple website support

Multiple website support

Place your chat widget on multiple websites.

essential

growth

enterprise

Website widget translations
Website widget translations

Website widget translations

Add custom translations for the widget in any of the 48 supported languages.

essential

growth

enterprise

Live editor
Live editor

Live editor

Modify widget layout, colors, and position with live preview.

essential

growth

enterprise

Right-to-left support
Right-to-left support

Right-to-left support

Enable text direction support for RTL languages like Arabic or Hebrew.

essential

growth

enterprise

Accessiblity compliance
Accessiblity compliance

Accessiblity compliance

Widget meets WCAG 2.1 AA standards for screen readers, keyboard use, and contrast.

essential

growth

enterprise

Dark mode
Dark mode

Dark mode

Toggle widget appearance between light and dark modes.

essential

growth

enterprise

Custom logo in website widget
Custom logo in website widget

Custom logo in website widget

Brand your chat widget with your company's logo.

essential

growth

enterprise

Multilingual support
Multilingual support

Multilingual support

Choose one of the 48 available languages for your chat widget. Create dedicated agent groups and assign specific languages to your chat widget to provide multilingual customer support.

essential

—

growth

enterprise

—
Proactive chat invitations
Proactive chat invitations

Proactive chat invitations

Initiate a conversation with website visitors by sending automated chat prompts.

essential

growth

enterprise

Campaigns
Campaigns

Campaigns

Create targeted campaigns that deliver personalized messages, product promotions, or assistance.

essential

3

growth

30

enterprise

50

3

30

50

Campaigns impressions
Campaigns impressions

Campaigns impressions

The number of times your campaigns have been displayed to visitors.

essential

1,000

growth

10,000

enterprise

100,000

1,000

10,000

100,000

Traffic tracking in real time
Traffic tracking in real time

Traffic tracking in real time

The number of website visitors you can monitor in real time within Text App.

essential

50

growth

400

enterprise

1000

50

400

1000

Chats metrics
Chats metrics

Chats metrics

Essential information regarding your live chat like number of total and missed chats, chat response, satisfaction and more.

essential

growth

enterprise

Tickets metrics
Tickets metrics

Tickets metrics

Essential information regarding your tickets like number of solved, ticket response time, satisfaction and more.

essential

growth

enterprise

Metrics breakdown
Metrics breakdown

Metrics breakdown

View detailed breakdowns of your chat and tickets performance, customer satisfaction, response times, and agent activity.

essential

growth

enterprise

Agent activity
Agent activity

Agent activity

This report lets you know when your agents were available for chats during a particular day. The report keeps track of agents' statuses and shows a graphical representation of their activity.

essential

—

growth

enterprise

—
Agent performance
Agent performance

Agent performance

See how your agents are doing. Spot top performers and teammates who need to improve certain areas of their work.

essential

—

growth

enterprise

—
On-demand reporting
On-demand reporting

On-demand reporting

Receive scheduled reports that cover a particular aspect of your solution. Available in CSV, TSV, XLS and other formats.

essential

—

growth

—

enterprise

—
—
Customization
Customizable automated ticket reply
Customizable automated ticket reply

Customizable automated ticket reply

Automate responses by adding ticket confirmations or other updates to keep recipients informed and improve satisfaction without manual effort.

essential

growth

enterprise

Dark mode
Dark mode

Dark mode

Use Text App in a dark interface theme.

essential

growth

enterprise

Visual email template builder
Visual email template builder

Visual email template builder

Freely customize email templates for each team using a no-code visual builder. Create different looks for the messages sent to recipients.

essential

growth

enterprise

Ticket user signatures
Ticket user signatures

Ticket user signatures

Add your own signature to messages sent from Text App.

essential

growth

enterprise

White label
White label

White label

Ask us to remove the "Powered by Text" branding from your chat widget.

essential

—

growth

—

enterprise

—
—
Custom roles coming soon
Custom roles coming soon

Custom roles

Define personalized roles with specific permissions to match your team’s structure and responsibilities.

essential

—

growth

—

enterprise

—
—
Multiple brands coming soon
Multiple brands coming soon

Multiple brands

Manage support for multiple brands from a single account.

essential

—

growth

—

enterprise

—
—
Developer tools
MCP server
MCP server

MCP server

Connect external AI assistants like ChatGPT or Claude to Text using a secure API layer. Access selected data such as tickets, archived chats, or transcripts to power automation or customer self-service.

essential

growth

enterprise

Included API calls
Included API calls

Included API calls

Use API calls within the monthly quota available in your plan.

essential

start with 20,000 free API calls

growth

start with 200,000 free API calls

enterprise

start with 1,000,000 free API calls

start with 20,000 free API calls

start with 200,000 free API calls

start with 1,000,000 free API calls

Pay-as-you-go
Pay-as-you-go

Pay-as-you-go

Then, charges apply per 1,000 requests - rate depends on your monthly usage: - $0.27 for 0–1M calls - $0.22 for 1M–10M calls - $0.17 for 10M+ calls

essential

then starting from $0.17 per 1000 requests

growth

then starting from $0.17 per 1000 requests

enterprise

then starting from $0.17 per 1000 requests

then starting from $0.17 per 1000 requests

then starting from $0.17 per 1000 requests

then starting from $0.17 per 1000 requests

Text App access
Web app
Web app

Web app

Access Text App in your browser. No installation needed.

essential

growth

enterprise

Desktop app (macOS & Windows)
Desktop app (macOS & Windows)

Desktop app (macOS & Windows)

Install Text App on your computer for faster access and native notifications.

essential

growth

enterprise

Security
Secure TLS Connection
Secure TLS Connection

Secure TLS Connection

TLS keeps your connection secure by encrypting all data between your browser and our servers.

essential

growth

enterprise

Log in with Google / Apple / Microsoft
Log in with Google / Apple / Microsoft

Log in with Google / Apple / Microsoft

Use your Google / Apple / Microsoft account details to log in to Text App.

essential

growth

enterprise

Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA)

Enable two-factor authentication (2FA) to enhance account security by requiring a password and an authentication app code.

essential

growth

enterprise

Tickets built-in antispam protection
Tickets built-in antispam protection

Tickets built-in antispam protection

Get advanced spam prevention mechanisms with an explanation of why the message was marked as spam.

essential

growth

enterprise

Block chat users
Block chat users

Block chat users

Prevent unwanted visitors from using your chat by IP.

essential

growth

enterprise

Security assistance
Security assistance

Security assistance

Our specialists will be ready to advise on the best practices in terms of Text App security inside your premise.

essential

—

growth

—

enterprise

—
—
Audit logs
Audit logs

Audit logs

Receive an on-demand file that lists all notable changes made in the application settings.

essential

—

growth

—

enterprise

—
—
Custom SSO coming soon
Custom SSO coming soon

Custom SSO

Text App is ready for integration with enterprise-grade or cloud SSO solutions (based on SAML 2.0).

essential

—

growth

—

enterprise

—
—
Product support
Self-service Help Center
Self-service Help Center

Self-service Help Center

Learn the ropes of chatting and customer service thanks to a collection of articles on Text.

essential

growth

enterprise

24/7/365 Support
24/7/365 Support

24/7/365 Support

Contact us using chat on our website or directly in your LiveChat app.

essential

growth

enterprise

Premium services
Product training
Product training

Product training

Training session that will teach your agents how to effectively use Text App for sales and support. This training will give you the know-how necessary to run a successful Text App implementation.

essential

—

growth

—

enterprise

—
—
Software engineer support
Software engineer support

Software engineer support

Our software engineers will assist you with custom implementations and integrating Text App with your existing software environment.

essential

—

growth

—

enterprise

—
—
Legal assistance
Legal assistance

Legal assistance

Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with Text App.

essential

—

growth

—

enterprise

—
—
Alternative payment terms
Alternative payment terms

Alternative payment terms

As an alternative to using your company card, you can pay for Text App with purchase orders and annual invoices.

essential

—

growth

—

enterprise

—
—
Crypto payment
Crypto payment

Crypto payment

Pay for your Text App subscription using supported cryptocurrencies as an alternative to traditional payment methods.

essential

—

growth

—

enterprise

—
—
Key Account Manager
Key Account Manager

Key Account Manager

You will be assigned a dedicated account manager that will be responsible for the success of your Text App. Your Key Account Manager will help you set up as well as keep optimizing your Text App for the best results.

essential

—

growth

—

enterprise

—
—
Service level agreements (SLAs)
Service level agreements (SLAs)

Service level agreements (SLAs)

Defined guaranteed response times, uptime, and support standards to ensure your service meets critical business requirements.

essential

—

growth

—

enterprise

—
—
Multibrand support coming soon
Multibrand support coming soon

Multibrand support

Manage multiple brands from a single account.

essential

—

growth

—

enterprise

—
—
HIPAA compliance coming soon
HIPAA compliance coming soon

HIPAA compliance

Maintain HIPAA compliance with enhanced security standards and a business associate agreement (BAA) so your organization can collect health information safely and securely.

essential

—

growth

—

enterprise

—
—
Duncan Andrews
“Text has given me agency, freedom, and the ability to focus on the next phase of our efficiency drive.”
Duncan Andrews CRM & Digital Manager, Wembley Stadium
Support Team

Contact Support

Any time you need help, you can count on our Support Heroes. They are strong, they are fast, and they will help you - no matter the time!

Become a Partner

Become a Solution Partner and set up clients' accounts in no time directly in the Partner App.

Go to Partner Program

Frequently Asked Questions

How do I set up my chatbot?

No developer needed. Sign up for a free Text trial, paste your website URL, and ChatBot builds a knowledge base from your content automatically. Choose a tone of voice, pick which pages to train on, add custom answers where you want them. Most teams go live the same day.

How accurate is ChatBot by Text?

ChatBot answers strictly from the content you provide. It doesn't pull from random internet sources or third-party data. Test before going live, refine your knowledge base as you learn what customers ask, and you stay in full control of what it knows and how it responds.

What can ChatBot do beyond answering questions?

ChatBot works as a full AI agent: it sends personalized welcome messages, creates and updates support tickets, collects customer details mid-conversation, offers discount codes, and hands off to a human when needed. Each skill toggles on or off to fit how your team actually works.

Is my data secure?

Text uses secure APIs, permission-based access, and enterprise-grade data handling. ChatBot trains only on the content you provide, not on other customers' data or outside sources. Your information stays under your control.

What can I use to train ChatBot?

Websites (full site or single pages), uploaded files (PDF, DOCX, PPTX, TXT, CSV, up to 50 MB), and articles you write directly in the platform. Knowledge sources auto-update on the schedule you set, so your chatbot stays current on its own.

Can I customize how ChatBot sounds?

Yes. Tone of voice (professional, concise, friendly, casual, or polite), response length (short, standard, or long), and custom instructions up to 10,000 characters, where you define its role, personality, and constraints. ChatBot matches your brand, not a generic AI default.

Does ChatBot work alongside my team?

That's how it's built. The AI agent handles repetitive volume. Your team handles the conversations that need judgment or a personal touch. Handoffs come with full context, so nobody starts from scratch. Your agents also get AI-powered reply suggestions and a Copilot assistant inside Text to help them respond faster.

What's the difference between a basic chatbot and ChatBot by Text?

A basic chatbot follows a script. ChatBot by Text is an AI agent that understands context, remembers conversation history, learns from your business data, and takes action: creating tickets, offering discounts, and routing conversations. It gets smarter over time. And because it lives inside Text, it's connected to your live chat, help desk, and reporting from day one.

Discover our text| products

LiveChat
Connect with customers

HelpDesk
Support customers with tickets

KnowledgeBase
Guide and educate customers

OpenWidget
Enhance websites with widgets