If you are an ecommerce business owner, you probably faced a situation where you had to deal with numerous inquiries, phone calls, and emails about orders. Customers are often anxious about the delivery of their parcels, asking questions about the status of their order, updates,... read more
Updated 11.01.2024 The first chatbot (Eliza) dates back to 1966, making it older than the Internet. However, the technology had to wait some time to thrive on a large scale. It was not until 2016 that Facebook allowed developers to place chatbots on Messenger. Brands started to... read more
Imagine a virtual team member capable of doing multiple tasks at once: Presenting your restaurant menu. Processing menu orders. Making reservations. Supporting customers. Providing contact details. But it doesn’t stop there. Even when that human touch is indispensable, the... read more
AI marketing tools, including AI chatbots, have already taken over the world. These intelligent conversational agents have revolutionized the way companies engage their audiences. AI tools have streamlined the work of many people, making it possible to automate many processes and... read more
B2B Marketing and The Chat Shop, ChatBot’s official partner, harnessed the power of the seamless and proactive solution provided by ChatBot to accelerate registration for their flagship event, Ignite. The outcome was a remarkable success. With impressive greetings conversion... read more
In the ever-evolving digital commerce landscape, where the intersection of technology and consumer behavior shapes the trajectory of businesses, the quest to elevate conversion rates has taken center stage. Experience the revolutionary power of chatbots – these dynamic... read more
Welcome to the era of chatbots and digital assistants. These technological wonders are not just changing customer experiences but altogether redefining them. Chatbots have quickly risen to the challenge, becoming an integral part of our digital landscape in a world where instant,... read more
Chatbots are automated software designed to interact with users. They function like an always-ready assistant, capable of delivering customer service on various platforms, including websites, apps, and social media messengers. In the fast-paced world of customer service, time is... read more
Chatbots are transforming customer engagement in various industries, making it vital to measure their effectiveness. One crucial metric for evaluating chatbot performance is the chatbot containment rate. By tracking containment rate metric, you can assess how well your chatbots... read more
Customer service cost reduction is a crucial goal for businesses aiming to improve their bottom line. It’s no secret that finding ways to optimize costs while maintaining quality service is a constant challenge. This is where chatbots come into play. Chatbots have emerged... read more
Effective lead qualification is a critical aspect of the sales process, enabling businesses to identify and prioritize potential customers who are most likely to convert into paying clients. Traditionally, this involved a manual evaluation and assessment of leads based on... read more
Picture this: an ecommerce business without a lead generation or customer acquisition strategy. It’s like a superhero without their trusty sidekick or a magician without a rabbit up their sleeve. It’s nearly impossible to imagine. As someone knowledgeable about... read more
Ecommerce sales have steadily increased yearly. In 2022, global ecommerce sales were projected to reach $4.9 trillion, up from $4.2 trillion in 2021. Do you want more evidence with solid digits? Glad you asked. Here you’ll find interesting key chatbot statistics you should... read more
The robots are taking over, and they’re here to help… with your handling customer inquiries, that is! Thanks to the wonders of artificial intelligence, Facebook chatbots can now assist you with everything from answering common queries to generating leads. It’s... read more
Being a small business owner undoubtedly comes with a set of challenges. You might constantly find yourself needing more time as you often single-handedly try to come up with a marketing strategy, develop your product, attract new leads, and at the same time retain your current... read more
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