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Solutions Solutions

AI ChatBot platform for ecommerce

An AI-powered chatbot for ecommerce that handles customer queries, provides instant responses, improves customer satisfaction, and boosts conversions across your online store.

Free 14-day trial No credit card required

AI chatbot for ecommerce showing order tracking conversation with online shopper using natural language processing to provide instant responses about shipping status AI chatbot for ecommerce showing order tracking conversation with online shopper using natural language processing to provide instant responses about shipping status

Shopify merchants earn an average +$11,000 extra revenue every month with Text

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An AI agent that sells like your best rep

Resolving customer queries in real time, this AI-powered chatbot for ecommerce businesses uses natural language processing to provide instant responses and help online shoppers complete their purchase with ease.

Boost conversions with smarter ecommerce chatbots

Ecommerce chatbots powered by conversational AI help online retailers streamline support, engage customers, and maximize customer satisfaction across every touchpoint of the shopping journey.

Always-on support for your ecommerce store

Engage website visitors with personalized greetings and increase the visitor-to-chat conversion rate. Set different greetings depending on your chosen conditions and your goals.

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AI chatbot for ecommerce providing instant responses about return policy and order modifications to improve customer satisfaction and customer experience AI chatbot for ecommerce providing instant responses about return policy and order modifications to improve customer satisfaction and customer experience

Reduce wait time to zero

Your ecommerce bot provides instant responses to frequent questions about shipping, returns, product availability, and payment options - reducing support volume.

Lower abandonment rates

Chatbots can engage customers who are about to abandon their shopping cart or leave your website by offering assistance or discounts at the right moment.

Support customers 24/7

Easily communicate with people from different parts of the world, regardless of the language differences. Match your chatbot’s language with localized websites.

Engage customers at scale

Never sacrifice quality over quantity. Implement an end-to-end chat automation solution supported by advanced AI. It will handle up to 500 chats at a time while your human support teams focus on complex queries.

Build your ecommerce AI chatbot by Text

Launch your AI-powered chatbot in minutes and start engaging customers 24/7. No credit card required. Cancel anytime.

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Rasmus Serup

Rasmus Serup,
CEO of Hairlust

We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.

We measure the amount of time we spend on customer queries and the number of customer tickets, and they both have reduced by about 20%.

Rasmus Serup, CEO of Hairlust

Ecommerce chatbot handling common customer inquiries including sign up questions, discount offers, and product recommendations from online shoppers Ecommerce chatbot handling common customer inquiries including sign up questions, discount offers, and product recommendations from online shoppers

Choose AI to boost
ecommerce business

Free 14-day trial No credit card required

Customer service AI agents that sell, not just solve

Text AI agents partner with your team to lift the metrics that matter, going well beyond queue relief.

A chat interface with an AI customer support agent recommending headphone models to a customer through automated product suggestions. An AI customer service agent exchanging automated chat messages with a customer, showing how customer service software collects email and phone details through conversational messaging. A chat interface showing an AI agent recommending headphone accessories to a customer, illustrating an automated cross-sell interaction with product options. An automated chat between an AI sales agent and a customer, sharing a discount code and demonstrating how AI messaging tools assist with checkout and conversion optimization. A conversation between an AI customer support agent and a customer about international shipping, illustrating how customer service automation and an AI agent provide delivery details and real-time support. A chat between an AI sales agent and a customer discussing a bulk order quote, showing how AI agents and customer service automation assist sales teams with discounts and wholesale requests.

Product recommendations

Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.

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Lead capture

Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.

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Cross-sell and upsell

Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.

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Personalized offers

Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.

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Instant FAQ answers

Automate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.

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Smart handoff to humans

Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.

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AI-powered AI-powered

Use your website and customer support
assets to train your AI-powered chatbots

Diagram showing AI chatbot integration with websites, articles, Zendesk, and KnowledgeBase. Illustrates how AI-powered chatbots pull data from multiple platforms to improve customer service accuracy and deliver seamless multichannel support. Diagram showing AI chatbot integration with websites, articles, Zendesk, and KnowledgeBase. Illustrates how AI-powered chatbots pull data from multiple platforms to improve customer service accuracy and deliver seamless multichannel support.

Create your first AI agent

Use your website, documentation, FAQs, and support articles to train your AI chatbot. Our natural language processing learns your brand voice and delivers accurate responses. No technical skills required.

Chatbot AI control panel with refresh, enable, and disable options. Represents how AI customer service tools allow teams to manage automated workflows, refresh content, and ensure accurate, up-to-date responses for consistent customer support. Chatbot AI control panel with refresh, enable, and disable options. Represents how AI customer service tools allow teams to manage automated workflows, refresh content, and ensure accurate, up-to-date responses for consistent customer support.

Control data from different sources

Choose which pages should be used as AI knowledge sources. Easily exclude unwanted content from your AI model for highest accuracy.

Chatbot AI data source settings showing product and support content toggles. Displays how customer service chatbots use machine learning to control training data and provide consistent, accurate answers across multiple channels. Chatbot AI data source settings showing product and support content toggles. Displays how customer service chatbots use machine learning to control training data and provide consistent, accurate answers across multiple channels.

Set custom instructions

Customize your AI agent’s role, tone, and limits with precise instructions tailored to your needs. Shape how it responds and how it handles edge cases..

Connect with customers across
multiple channels

Logos of popular platforms integrated with AI customer service chatbots, including Slack, Facebook Messenger, WordPress, Shopify, BigCommerce, Squarespace, Wix, and Weebly — showcasing how AI-powered chatbots connect across multiple channels and messaging apps to improve customer support, streamline workflows, and enhance customer experience. Logos of popular platforms integrated with AI customer service chatbots, including Slack, Facebook Messenger, WordPress, Shopify, BigCommerce, Squarespace, Wix, and Weebly — showcasing how AI-powered chatbots connect across multiple channels and messaging apps to improve customer support, streamline workflows, and enhance customer experience.

Integrate ChatBot by Text with websites and e-commerce platforms and reach customers on their preferred messaging channels with a unified AI customer service solution. Our customer support chatbots deliver instant support across platforms simultaneously.

Browse integrations

Full visibility into every win
with ecommerce chatbots

Sales report showing revenue generated by an AI agent Sales report showing revenue generated by an AI agent

Closed deals details

View all live and completed chats handled by your AI agent, tied to closed deals with revenue attribution for every interaction.

AI agent sales report

Get a deep, detailed view of AI agent performance, including side-by-side insights on impact, efficiency, and revenue across AI and human reps.

Convert hesitant buyers

Your online business.
Always available. Always selling.

Free 14-day trial No credit card required

Frequently Asked Questions

Can I try the ecommerce chatbot for free?

Yes. Start a 14-day free trial to explore how our ecommerce chatbots can boost your store's sales and service - no credit card needed. Test all features, including conversational AI, natural language processing, and seamless ecommerce integrations.

Is creating ecommerce chatbots difficult?

Not at all. Enter your store URL, product catalog, or knowledge base, and our platform automatically builds your custom shopping assistant. You can fine-tune it with a drag-and-drop editor, train it with your sales data, and customize responses to fit your brand.

How do AI chatbots improve customer experience?

They respond instantly, 24/7. Chatbots reduce wait times, handle multiple requests, and provide consistent, accurate answers about orders, shipping, and returns - freeing your team to focus on complex cases.

What makes an AI chatbot "advanced"?

The most advanced chatbots use generative AI and NLP to deliver human-like interactions. They understand complex questions, personalize recommendations, and integrate with your ecommerce tools, CRMs, and payment systems.

How can ecommerce chatbots increase sales?

Chatbots engage visitors, qualify leads, recommend products, apply discounts, and guide customers to checkout. They also recover abandoned carts, upsell related items, and pass qualified leads directly to your CRM - boosting conversions and revenue.

Can I connect the chatbot with live support?

Yes. When a customer needs human help, the chatbot instantly transfers the conversation with full context to your support team and human agents. This blend of AI speed and human empathy ensures a smooth experience.

What is an ecommerce chatbot?

An ecommerce chatbot is an AI agent that simulates human conversation. It helps online store with product questions, recommendations, orders, returns, and more - providing fast, personalized support that learns from every interaction.

How do AI chatbots manage customer interactions?

They handle routine questions automatically - across your site, app, or social channels - using NLP to understand intent and context. They manage tracking, returns, and product inquiries while escalating complex cases to humans when needed.

How can chatbots support marketing?

They start conversations with visitors, promote offers, showcase new products, and collect leads. Chatbots can segment users by behavior, feed CRMs and email lists, and reduce cart abandonment - all while keeping engagement personal and relevant.

How can I ensure my chatbot is data-compliant?

You can enable consent prompts for data collection and link to your Privacy Policy. The platform supports GDPR, CCPA, and other regulations, helping you stay transparent about how customer data is stored and used.

Can chatbots handle order management?

Yes. Chatbots can track orders, update shipping details, handle returns, and modify orders in real time. They sync with your inventory and order management systems to give customers instant answers.

Does installing the chatbot require coding?

No coding required. Simply copy and paste a short code snippet to add the chatbot to your store. It integrates with Shopify, WooCommerce, Magento, and more - so you can start chatting with customers in minutes.

What is a generative AI chatbot for ecommerce?

It's a chatbot that creates unique, human-like responses in real time. Instead of using fixed scripts, it understands context and intent through natural language processing - helping customers find products, track orders, and get personalized recommendations.

How do ecommerce chatbots support shoppers?

They assist customers throughout the journey - from product discovery to post-purchase care. Chatbots answer FAQs, track orders, share size guides, and manage returns anytime, even outside business hours.

What's the best chatbot for ecommerce?

The best chatbot is one that fits your goals, connects easily with your store, and drives measurable results. Ours offers personalization, analytics, and seamless platform integrations for online shopping. Try it free for 14 days.

How do chatbots qualify leads and boost conversions?

They ask smart questions to gauge intent, budget, and preferences. High-intent leads are sent to sales reps in real time, while others stay nurtured in chat. By streamlining the path to purchase, chatbots shorten sales cycles and improve conversion rates.

Can one chatbot work on multiple channels?

Yes. You can deploy one chatbot across your website, Shopify, Messenger, Instagram, WhatsApp, and more. It keeps your brand voice and service consistent everywhere customers shop or chat.

How does a generative AI chatbot work?

It uses NLP to interpret questions, machine learning to improve over time, and generative models to create context-aware replies. This allows real-time personalization for product suggestions, cart recovery, and post-purchase support.

What is AI shopping assistant?

They're advanced systems that use AI and machine learning to automate customer conversations. These bots deliver instant, accurate answers 24/7, adapt to customer behavior, and continuously improve from data and feedback.

How do chatbots engage potential customers?

They trigger personalized messages based on user actions—like viewing a product or showing exit intent. Timely prompts and offers help turn browsing into buying and create loyal, returning customers.

What analytics do ecommerce chatbots offer?

You'll get detailed insights into chat volume, satisfaction, conversion rates, and common questions. Use these analytics to refine responses, improve service, and optimize the customer journey across your store.

How do chatbots personalize shopping?

They use AI to analyze browsing and purchase data, remember preferences, and tailor recommendations. This creates a shopping experience that feels personal, helpful, and memorable—building loyalty and repeat sales.

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