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The website chat widget
with an AI agent inside

Drop it on any site with no code. The AI agent replies from your own content, greets people while they browse, and brings your team in the moment a chat needs a person.

Free 14-day trial No credit card required AI agent included

An AI agent inside a website chat widget comparing product cards for a shopper and reading buying signals to guide the sale An AI agent inside a website chat widget recommending products to a shopper on a phone screen

Answers on the spot

Visitors get a reply the second they ask, pulled straight from the content you publish.

Turns chats into leads

It gathers names and emails as the talk unfolds, then passes warm contacts to your team.

Calls in your team

When a person should take over, the chat moves across carrying every message so far.

Over 35,000 brands are already selling through service with Text

ToyotaS&P GlobalUnileverHuaweiMotorola SolutionsAdobePayPalKPMGHyundaiLGMcDonald'sMercedes-Benz

The agent behind
the widget

The bubble is what visitors see. Behind it, an AI agent reads the visit and runs the whole conversation.

AI agent spotting an interest signal and offering to send a restock alert by email

Reads buying signals

A price question or a long look at your plans tells the AI agent to lean in while interest runs high.

AI agent sharing a discount code with a copy button inside the chat

Makes the right offer

A timely code or a fitting upgrade lands in the chat exactly when it can tip a decision.

AI agent connected to a website URL, a PDF, and a text file as its knowledge sources

Learns your business

Point it at your pages, help center, and files. Every answer traces back to what you already publish.

Chat list showing a supervise option on a conversation the AI agent is handling

Stays under your eye

Watch any live chat, jump in when you want, or let a rule pull a teammate in already briefed.

Language control icon

Language control

Set the languages the AI agent speaks, from a single one to every market you serve.

AI resolution icon

AI resolution

Track the share of chats the agent closes on its own, up to eight in ten.

Custom instructions icon

Custom instructions

Spell out its role, its tone, and the limits it must respect, all in your own words.

Make the widget yours

Shape how the widget looks and when it shows up, so it reads as part of your site instead of a bolt-on.

Match your brand.

Pick a light or dark theme, set your colors and background, and add your logo and avatar. No design files and no code, just a few clicks in a simple editor.

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Chat widget appearance editor with theme, color, and background options
Chat widget welcome screen with a greeting, a Chat now button, and quick links

Open with a welcome.

Greet visitors before they type a word. Add a short message and quick links to your best pages, so the first screen already sends people somewhere useful.

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Right place, every screen.

Choose the side and the spacing from the edges, then decide how the bubble behaves on phones. It sits where you want it and never covers what matters.

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Widget position settings showing bubble placement options on a website

Set your hours

Show live chat while your team is on, and switch to a contact form the rest of the time.

Rich messages

Send buttons, carousels, and images so a chat can show the options, not just describe them.

Buttons or free text

Guide people down set paths with buttons, or let them type freely. The call is yours.

Every visit, taken personally

The widget treats a returning visitor differently from a stranger. It recognizes who is back, meets them by name, and opens the conversation that turns a second visit into a sale.

Chat widget recognizing a returning visitor by name and offering quick options tied to their recent order

It greets a familiar face.

Returning visitors and known contacts are recognized the moment they arrive. The widget opens with their name and their recent order in view, so the chat starts warm instead of asking who they are all over again.

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It turns a second visit into a sale.

When a shopper comes back to a full cart or a plan they were weighing, the widget meets them with the reason to finish: the saved cart, a fitting offer, a quick answer to the last doubt. More of those return visits end at checkout instead of another goodbye.

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Chat widget welcoming a returning shopper back to a saved cart with a discount, beside a cart-recovery campaign report
A widget campaign opening with a cart reminder, next to its targeting conditions and the chats, sales, and conversion it drove

Speak up before the moment passes.

Campaigns let the widget open on its own, triggered by the page, the time spent, or what a visitor just did: a hand on pricing, a welcome on a third visit, a full cart about to slip away. You set the conditions, and each campaign reports the chats, sales, and conversion it drove.

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Live in three steps

The path from signup to a working widget is short, and none of it touches your code.

Make it yours

Start the free trial, then set the theme, welcome screen, and greetings in the editor.

Add it to your site

Paste one snippet, use Google Tag Manager, or connect a builder like WordPress or Shopify.

Go live

Publish, and the AI agent starts answering, greeting, and collecting leads right away.

Wembley

$1.5M

Revenue after 8 months

Sephora

+25%

Average order value

Stratco

80%

AI resolution rate

A chat widget that closes the loop

Every visit is a chance to answer, help, and earn the next step. The AI agent spots the opening in the conversation and takes it.

A chat interface with an AI customer support agent recommending headphone models to a customer through automated product suggestions. An AI customer service agent exchanging automated chat messages with a customer, showing how customer service software collects email and phone details through conversational messaging. A chat interface showing an AI agent recommending headphone accessories to a customer, illustrating an automated cross-sell interaction with product options. An automated chat between an AI sales agent and a customer, sharing a discount code and demonstrating how AI messaging tools assist with checkout and conversion optimization. A conversation between an AI customer support agent and a customer about international shipping, illustrating how customer service automation and an AI agent provide delivery details and real-time support. A chat between an AI sales agent and a customer discussing a bulk order quote, showing how AI agents and customer service automation assist sales teams with discounts and wholesale requests.

Product recommendations

Your AI agent matches customers with products they actually want. Personalized suggestions based on browsing history, cart contents, and conversation context.

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Lead capture

Generate and qualify leads instantly, in the right moment. Lead generation becomes part of the conversation experience.

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Cross-sell and upsell

Deliver timely, relevant messages based on behavior and intent. Every nudge feels personal and drives action.

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Personalized offers

Serve tailored offers at the perfect moment. Context-aware incentives drive sales without feeling pushy.

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Instant FAQ answers

Automate over 80% of chats and tickets. Your team gets time back, and customers get answers instantly.

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Smart handoff to humans

Transfer conversations with full context and zero repetition. Pick up the thread seamlessly to keep the momentum.

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Skills do the work

A skill is a single rule in plain words: when this happens, do that. Add a ready-made skill or build your own, and it fires on each conversation.

Welcome message

When

When a visitor opens your pricing page, greet them and ask what they came to figure out.

Collect customer details

When

When a new chat begins, ask for a name and work email, then store the contact for your team.

Consultation booking

When

When someone compares two plans, offer a short call and capture a time that suits them.

After-hours support

When

When a message arrives after closing, collect the details so your team can reply at open.

Save the sale

When

When a shopper stalls before checkout, clear the blocker and give them a reason to finish today.

Order status

When

When a customer asks where their delivery is, pull the order and share the newest update.

Every card is the whole setup. Your own skill is one sentence away.

Put skills to work

Hand the chat to a human

The AI agent covers the routine and knows the moment a person should step in.

On your signal.

Decide what sends a chat to your team or turns it into a ticket. The whole conversation moves with it, and any chat left waiting 30 seconds becomes a ticket by itself.

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A help desk ticket opened from a chat, with priority, tags, and notes so the team picks up with full context
One inbox holding AI agent chats, live chats, and tickets from multiple channels in a single view

One place to reply.

Conversations from the AI agent, live chats, and tickets share one inbox, so continuing a chat never means jumping between tools.

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Works on every website

Custom-built or made with a no-code builder, the widget lands on your site the same easy way.

WordPress logo WordPress Shopify logo Shopify Webflow logo Webflow
Wix logo Wix
Squarespace logo Squarespace
BigCommerce logo BigCommerce
Weebly logo Weebly
Website icon Any website

What is a chat widget?

A chat widget is a small messaging window that sits on your website, usually a button in the bottom corner, so visitors can start a conversation without leaving the page or installing anything. It connects them to an AI agent, a person on your team, or both. A modern chat widget does more than pass messages along: it answers common questions instantly and around the clock from your own content, then brings in a human when a question needs one.

Chat widget vs chatbot: what is the difference?

The chat widget is the interface, the part your visitors see and click. A chatbot for customer service, or better yet an AI agent, is what runs the conversation inside it. You can put only live agents behind a widget, or give it an AI agent that resolves questions on its own and escalates the rest. The widget stays the same; what changes is how much it handles without you.

Do you need to code to add one?

No. With ChatBot.com you copy one snippet, use Google Tag Manager, or connect a builder like WordPress, Shopify, or Webflow. The widget goes live in minutes, matches your design, and keeps your pages fast.

Frequently Asked Questions

A chat widget is a small messaging window on your website, usually a button in the bottom corner, that lets visitors start a conversation without leaving the page or installing anything. It connects them to an AI agent, a person on your team, or both. A modern chat widget answers common questions instantly and around the clock from your own content, then brings in a human when a question needs one.

Start a free Text account and open the website widget settings. Set the look and the greetings, then add the widget to your site by copying one snippet, using Google Tag Manager, or connecting a builder like WordPress, Shopify, or Webflow. Publish, and the widget goes live with the AI agent ready to reply.

Every plan opens with a free 14-day trial and no card up front, so you can put the widget on your site and judge the results before you pay. After the trial, the widget is part of your Text plan.

You point it at your own content. Add your website and choose the full site, sections, or single pages, and set automatic updates so answers stay current. You can also upload files such as PDF, DOCX, TXT, CSV, and MD up to 50 MB, or write articles directly in Text. The AI agent replies from those sources and nothing else.

Yes. While a visitor is browsing, the widget can open with a message that fits the moment, such as a greeting on your pricing page or a hand after a quiet minute. You set the trigger and write the line, and the AI agent carries the conversation from there.

Yes. The widget adapts to phones and tablets, and you decide whether the bubble appears on mobile and where it sits. Visitors get the same quick answers on a small screen as they do on a desktop.

The chat widget is the interface, the part visitors see and click. A chatbot, or an AI agent, is what runs the conversation inside it. You can put only live agents behind a widget, or give it an AI agent that resolves questions on its own and passes the rest to a person. The widget stays the same; what changes is how much it handles for you.

No. The widget installs with a single snippet or through a builder connection, and Google Tag Manager works too. There is nothing to maintain in your code afterward, and the widget loads fast so your pages stay quick.

Yes. Choose a light or dark theme, set your colors and background, and add your logo and avatar. You pick the side of the screen, the distance from the edges, and whether the widget shows on mobile. The widget interface is available in 48 languages, so it fits any audience.

Yes. You set the rules for when a chat moves to your team, and the whole conversation moves with it so nobody repeats themselves. If no teammate picks up within 30 seconds, the AI agent opens a ticket, and the visitor gets an answer either way.

The widget runs on any website, custom-built or made with a no-code builder. It connects with WordPress, Shopify, Webflow, Wix, Squarespace, BigCommerce, and Weebly, and installs on a plain HTML site with one snippet or through Google Tag Manager.

Turn your website into a conversation

Free 14-day trial No credit card required AI agent included