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Customize and install Chat Widget on your website. Engage visitors and reply to their questions with advanced AI.
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Chat Widget is a ready-to-use chat window you can quickly customize and add to your website.
Install nowFree 14-day trial No credit card required
Make the chat widget a native-looking element of your website. Add your company’s logo, avatar, and background image.
Invite users to start chat with your AI bot in highly customizable welcome screen. Add welcome text and custom links for easy access to your knowledge base, social media, or other resources.
Choose the theme, colors, plain or gradient background, and light or dark mode. Get a fully custom-made chatbot widget for your site without any coding — using an ultra-simple editor.
Deliver a smooth website experience for your visitors. Place the Chat Widget bubble in a perfect position, and make sure it doesn’t interfere with other crucial elements of your website.
Manage your AI chatbot widget settings for mobile devices. Decide if the chat widget bubble should be displayed for mobile users and set custom position.
Engage website visitors with greetings and increase the visitor-to-chat conversion rate. Set different greetings depending on your chosen conditions and your goals.
Add a code snippet to your website, and you’re ready to automate your customer service with AI! Easily connect with many web and ecommerce platforms.
Free 14-day trial No credit card required
Chat Widget is a native ChatBot integration for installing a chatbot widget on websites without any coding. It's a powerful tool that can be customized for specific needs. It provides an option for instant communication with website users, as they can access the AI chatbot by clicking on a chat bubble at any time, 24/7/365. It delivers a seamless experience for customers and unloads the customer service team. This seamless integration works with almost any website, including no-code builders like Shopify, Squarespace, Webflow, WordPress, Weebly, BigCommerce, and Wix.
Yes. If you don't want your customers to type their messages, you can disable the typing field in the chat widget settings.
Yes. In the chat widget settings, you can disable the “Powered by ChatBot” label. This option is available only for customers on Business or Enterprise plans.
Yes. You can change the chat bubble position in the chat widget settings.
Yes, you can embed the chat widget inside your page elements. Please note that this is not a recommended implementation method, and not all the features may be supported. To learn more about this implementation method, see this article.
ChatBot is an AI-powered platform designed to automate customer communication. It allows you to easily create custom chatbots that manage conversations with website or app users, handle customer queries, and qualify leads. ChatBot can be trained with multiple data sources and integrated with existing software systems.
Yes, ChatBot is a user-friendly platform that includes key features for creating, testing, managing, and training AI chatbots without coding. Thanks to ChatBot, you can instantly reply to customer questions, automatically resolve issues, collect user data, gather user feedback, and sell products or services. You can also integrate ChatBot with LiveChat and contact your chat visitor with the right person when needed.
A chat widget can improve key website metrics such as bounce rate, time on site, and conversion rate. It offers real-time assistance, guides customers to the information they need, and keeps them engaged for longer. It can also help boost lead generation and sales by collecting visitor data and answering questions that may influence buying decisions.
Installing a chat widget can improve several customer service metrics, including response time, customer satisfaction (CSAT) scores, and first contact resolution (FCR). Chat widgets reduce wait times and improve overall customer experience, leading to higher satisfaction and loyalty.
AI chatbots play an important role in customer service by performing several key tasks that boost customer service operations efficiency and customer satisfaction. They can collect feedback from customers — helping businesses identify areas for improvement. They can boost sales by providing instant responses and personalized recommendations. Chatbots also collect valuable user data during interactions so companies can adjust, personalize, and analyze communication. Additionally, AI chatbots generate marketing and sales leads. They can send rich messages and receive files, making it easier to exchange necessary information with customers. Moreover, chatbots can proactively contact customers, address potential issues, or send important notifications. Chatbots can also use advanced routing rules to decide whether to transfer the chats to human agents.
In order to add a website chat support widget, start a free ChatBot trial and follow the steps in the ChatBot widget installation tutorial.
Yes, you can integrate ChatBot with LiveChat. In that case, you need to use the LiveChat widget instead of the ChatBot widget. It will support both bot-led and agent-led conversations. Check the LiveChat installation guide.
If you want to transfer your chats to human agents, check out our integration with LiveChat. This integration allows you to add AI chatbots to LiveChat, and transfer users from the AI bot to live agents whenever needed. Check the LiveChat installation guide.
Yes. In the chat widget settings, you can hide the chat widget from being displayed automatically on your website. Please note that with this setup, the widget can only be opened using the custom-coded solution and our JS-API methods, so help from a developer might be needed.
You probably didn't publish your changes in the chatbot. Go to the ChatBot dashboard, select your chatbot, and click on the “Publish” button in the top right corner of your screen. The newest version will be applied in the next chat with the bot.
Yes, you can test ChatBot for 14 days without any fees and commitments. Create your account to start your free trial.
A chat widget is a tool embedded in your website that allows your users to engage in real-time conversations with both your team and an AI chatbot. It acts as a chat interface where customers can ask questions, resolve issues, or learn about products. The chat widget can be powered by either live chat software or AI chatbots, offering instant responses to customer queries, and improving the entire experience from the moment they land on your site.
The visitor-to-chat conversion rate refers to the percentage of site users who initiate a conversation using the chat widget. This metric helps you understand how well your chat bot and live chat tools are engaging users. A high conversion rate indicates that users find the chat interface helpful.
Chatbots automate customer service by handling a range of tasks, from answering frequently asked questions to gathering feedback and collecting customer data. They can manage customer interactions throughout the entire journey by providing instant, accurate responses generated with AI or based on predefined workflows. AI chatbots free up the support team to focus on more complex customer needs, with faster response times and higher customer satisfaction at the end.